Customer Service Guide

Customer Service Guide

Adecco is hiring a Customer Service Guide for a one-month contract to support one of our top customers. In this role, you'll be the primary point of contact for a group of customers, guiding them from vehicle selection through ownership. You'll build rapport, provide tailored support, and collaborate with various teams to ensure a seamless experience. You will also track customer progress, interpret analytics, and leverage CRM tools to improve the ownership journey.

Key Qualifications:

• Experience: 5+ years in high-volume customer service, with 3+ years in account management or a similar dedicated customer relationship role. Experience with CRM tools like Salesforce is required.
• Skills: Exceptional organizational and multitasking skills, with excellent written and verbal English communication. Bilingual in French and English is a plus.
• Availability: Must be able to work nights/weekends as needed and travel up to 10% for training.
• Health: Must be fully vaccinated against the COVID-19 virus.

This is an opportunity to join a passionate team and provide an exceptional experience for this community.

Pay Details: $22.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled