Customer Experience Specialist

Customer Experience Representative

As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service. Responsibilities include reviewing the accuracy of incoming orders and efficiently collecting and inputting orders submitted via fax, email, voicemail, or online order entry systems. Provide accurate product information, pricing, and order updates to customers. Manage and resolve customer complaints efficiently, ensuring a positive experience. Accurately process orders and perform data entry tasks to maintain up-to-date and precise records. Process returns, exchanges, and refunds according to company policies. Proactively reach out to customers for feedback, follow-up, and to ensure satisfaction. Maintain up-to-date knowledge of Gold Star Foods' product lineup, promotions, and company policies. Document all customer interactions and transactions thoroughly in CRM and other related systems. Ensure the accuracy of outgoing orders, verifying all details before final submission. Identify opportunities for process improvements based on customer feedback and escalate as needed. Operate as an integral part of the office support staff, assisting with various administrative tasks. Stay informed about industry trends and competitor offerings to better serve customers.

Essential Skills include strong attention to detail and accuracy, excellent organizational and multitasking skills, proficiency in data entry and office software, strong communication and interpersonal skills, ability to work independently and as part of a team, and proficiency in Microsoft Office Suite.

Pay and Benefits: The pay range for this position is $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan – pre-tax and Roth post-tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long-term disability; health spending account (HSA); transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).

Workplace Type: This is a fully onsite position in Ontario, CA. Application Deadline: This position is anticipated to close on Aug 22, 2025.