Client Services Consultant II

Client Service Consultant

The Client Service Consultant (CSC) has overall accountability for the day-to-day administrative service support of multiple National Accounts clients. The CSC is part of an overall account team tasked with understanding the customers' needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Key Responsibilities:

• Overall accountability for: client requests, leads projects, provides clients with alternative solutions, identifies possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
• Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
• Leads and participates in both customer- and internal-facing presentations and meetings.
• Participates in client account audits and strategic planning process.
• Partners with Financial team in completion of client reports; analyzing results and identifying trends.
• Leads and coordinates implementation of the addition of MetLife products on a basis.
• Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
• Maintains awareness and knowledge of MetLife's and competitors' products and trends.
• Perform other related duties as assigned or required.

Essential Business Experience and Technical Skills:

• Required: 5+ years of relevant experience Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint) Excellent organizational, interpersonal, and communication skills, both written and verbal. Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness. Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible Ability to balance client expectations with MetLife capabilities Self-motivated to learn more about the business and is proactive in personal development
• Preferred: Experience within the group benefits industry and knowledge of Group Benefits core products

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.