Client Account Coordinator

Client Account Coordinator – Customer Service Representative

Position: Client Account Coordinator – Customer Service Representative (Temporary, Full-Time) Location: Onsite –Sacramento, CA Hours: Monday to Friday, 8:00 AM – 5:00 PM Pay: $22.00 – $23.50/hour, depending on experience

About the Role

We are seeking a seasoned Customer Service Representative to join our team as a Client Account Coordinator. In this fast-paced, dynamic role, you will help support the needs of patients and healthcare providers, ensuring a seamless process for fulfilling prescriptions for wheelchairs and related equipment.

Key Responsibilities

• Act as a primary point of contact for incoming and outgoing phone calls with patients, healthcare providers, and partner institutions
• Take, verify, and process wheelchair orders—inputting information accurately into the system
• Verify insurance coverage, co-pays, and deductibles; clearly communicate this information to patients and the medical community
• Schedule fittings and training sessions for patients regarding wheelchair use
• Maintain high levels of organization to keep orders and processes moving smoothly
• Handle a high volume of faxes; process incoming and outgoing orders as needed
• Deliver outstanding customer service, remaining calm and professional, especially when assisting individuals in high-need or crisis situations

Qualifications

• Prior customer service experience in an office setting required; healthcare or medical office experience strongly preferred
• Exceptional communication skills (both verbal and written)
• Well-organized, detail-oriented, and able to manage multiple priorities effectively
• Strong phone and computer skills
• Ability to maintain professionalism and empathy under pressure
• Bilingual English/Spanish skills are not required, but are a strong plus

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.