Client Account Coordinator

Client Account Coordinator

We are looking for a proactive and organized Client Account Coordinator to join our team. The ideal candidate has strong multitasking abilities, is highly organized, is familiar with Excel, and is self-driven with the ability to take initiative and solve problems independently.

The Client Account Coordinator (Client Services Specialist) is responsible for servicing clients by facilitating and coordinating all phases of service requirements, ensuring adherence to client specifications and company guidelines.

Key Responsibilities:

• Gather client specifications for print, mail, fulfillment, and/or technology-based solutions.
• Coordinate with internal resources and proactively communicate with customers to provide accurate estimates and proposals.
• Compare customer specifications to operational instructions, work orders, and invoices to ensure accuracy and compliance with client agreements.
• Prepare and provide accurate reports to clients and sales teams, and proactively communicate key milestones before, during, and after projects.
• Assist Sales in the retention and growth of client programs, helping manage client relationships and communications.
• Maintain active and effective communication between sales, operations, and clients through meetings, reviews, calls, and compiling reports/metrics.
• Schedule and coordinate with suppliers to ensure timely deliveries.
• Collaborate with team members to distribute tasks and meet client deadlines.
• Take on additional duties as assigned.

Qualifications:

• Associate's degree (A.A.) from a two-year college; plus 1-2 years of related experience or equivalent combination of education and customer service experience.
• 2 years of experience in print, mail, fulfillment, or marketing is a plus.
• Basic proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Strong customer service orientation with a commitment to exceeding client expectations.
• Excellent organizational, problem-solving, verbal, and written communication skills.
• Ability to multitask, prioritize, and plan work effectively.
• Strong teamwork and interpersonal skills; works collaboratively and shares information.
• Detail-oriented and thorough in completing work.
• Customer Service or Project Management Certification is a plus.

Work Environment & Physical Demands:

• Ability to lift and/or move up to 25 pounds.
• Ability to sit or stand for extended periods and adjust focus while working at a computer.
• Office-based work environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.