Account Manager III - Home Energy Advisor

Account Manager III - Home Energy Advisor

Location: San Diego, CA (Remote + Field-Based. Local Travel will be required)

Are you ready to make a difference? The Home Energy Advisor (HEA) plays a pivotal role in the success of our single-family residential program by combining strong project management with community engagement and program coordination. This role bridges the gap between technical execution and participant support, ensuring that residential retrofit and remodel projects are completed efficiently, equitably, and in alignment with community needs. The HEA serves as both the central liaison for program participants and the lead for managing residential retrofit and remodel projects. This dual role requires a proactive, community-oriented professional who can manage contractors, coordinate with internal teams, and maintain clear, consistent communication with all stakeholders. The HEA must demonstrate cultural sensitivity, trustworthiness, and a sincere commitment to equitable outcomes.

Key Responsibilities

• Serve as the primary point of contact for program participants throughout the project lifecycle.
• Lead and oversee residential retrofit and remodel projects from planning through completion.
• Coordinate with cross-functional teams to ensure seamless information flow and collaboration.
• Manage contractor relationships, ensuring accountability, quality, and adherence to timelines and budgets.
• Conduct site visits, inspections, and progress evaluations.
• Assist in preparing and finalizing scopes of work for each participant.
• Review and interpret residential building codes to ensure compliance.
• Support stakeholder engagement through regular updates, discussions, and alignment on goals.
• Provide community insights through QA/QC processes and participant feedback.
• Manage incentive layering coordination and follow-up surveys.
• Maintain accurate project documentation and reporting.

What You Will Be Doing

Participant enrollment and onboarding

Project planning, scheduling, and execution

Contractor oversight and quality assurance

Stakeholder communication and coordination

Project closeout and documentation

Must have a reliable vehicle for local travel. Requirements are between 25% to 40% of the time. (reimbursement for mileage provided)

What We Need You To Have (Minimum Qualifications)

Bachelor's degree in a related discipline (e.g., Energy, Sustainability, Business, Agriculture, Environmental Science) (One year of professional experience may be substituted for one year of education)

2+ years of experience in energy efficiency, utilities, construction, or a related field

Basic mechanical skills and able to lift boxes no heavier than 30 pounds, climbing stairs and ladders, driving, walking, standing, above head arm movements

Valid driver's license and successful completion of a Motor Vehicle Records (MVR) check

What We Would Like You To Have (Preferred)

Bilingual or multilingual abilities

Familiarity with energy efficiency, sustainability practices, or construction project management

BPI Certificate of Knowledge, BPI Analyst, LEED Green Associate, CEM, or similar certification

Strong interpersonal and communication skills

Experience working with diverse communities

Expected Outcomes In Role

Improved efficiency in project execution and program coordination

Enhanced stakeholder engagement and accountability

Timely resolution of project and participant issues

Clear communication of program benefits, timelines, and next steps

Greater transparency and alignment with community needs

Working At ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

For more information, please read our EEO policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $73,403.00 - $124,784.00 California Remote Office (CA99)