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Customer Success Manager
Build strong relationships with APAC customers and drive product adoption across the region
Remote
Mid-Level
4 weeks ago
CAE
Provides simulation-based training, operational support, and digital solutions for civil aviation, defense, and healthcare organizations worldwide.
5 Similar Jobs at CAE
Customer Success Manager – APAC Region
Location: Philippines or Kuala Lumpur (Hybrid)
The Customer Success team at CAE Flight Operations Solutions is seeking a Customer Success Manager (CSM) to strengthen engagement with key customers across the APAC region. In this role, you will drive long-term customer success and satisfaction by ensuring seamless product adoption and delivering exceptional value.
What You'll Do
- Build strong, trust-based relationships with key customers and lead regular operational reviews.
- Act as the primary point of contact for escalations, ensuring timely resolution of critical issues.
- Collaborate with internal teams (product, support, delivery) to translate customer needs into actionable objectives.
- Advocate for customers internally, ensuring their feedback influences product and service improvements.
- Monitor and report on KPIs such as NPS, CSAT, and issue resolution metrics.
- Support onboarding, training sessions, and knowledge-sharing initiatives to maximize product value.
What We're Looking For
- 6+ years of experience in airline or aviation operations.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple clients.
- Comfortable engaging with senior stakeholders (manager/director/executive level).
- Familiarity with project management principles.
- Excellent written and verbal English communication skills (Japanese is a plus).
Why Join CAE?
- Meaningful work that drives professional development.
- Be part of a high-performance team in a global organization.
- Hybrid work model.
About CAE
At CAE, we empower aviation professionals with cutting-edge training and digital solutions to optimize flight operations. With 75 years of experience and a global presence, we are the trusted partner for airlines and business aviation companies worldwide.
About CAE
Provides simulation-based training, operational support, and digital solutions for civil aviation, defense, and healthcare organizations worldwide.