Customer Service/support Representative

Customer Service/Support Representative At CAE

Location: Onsite | Dallas West

Schedule: Full-time

Help drive revenue and streamline operations in a fast-paced, client-facing role. At CAE, we're looking for someone proactive, detail-oriented, and ready to make an impact.

What You'll Do:

Operations

• Support client check-in and onboarding
• Communicate VIP details to Operations to ensure proper instructor assignment
• Assist with reports, enrollments, and general admin tasks

Customer Relations

• Serve as the primary point of contact for clients during their onsite experience
• Address concerns, relay schedule changes, and coordinate meetings or events
• Identify VIP/VVIP needs and escalate when necessary
• Coordinate travel logistics and ensure smooth transitions
• Maintain a friendly, professional presence throughout the training process
• Keep clients informed and supported from arrival to departure

Quality & Compliance

• Support Know Your Customer (KYC) processes
• Verify training prerequisites and collect documentation
• Confirm signed contracts and COD payments before training
• Monitor classroom and briefing room quality

Revenue & Growth

• Assist with COD collections and past-due balances
• Use waitlists to fill cancellations
• Generate Open Seat reports for upcoming training windows

Qualifications:

• Excellent interpersonal and customer service skills, 2-4 years of experience
• Strong verbal and written communication abilities
• Proficient in Microsoft Office and internet-based tools
• Experience in customer support, administrative roles, or data entry
• Detail-oriented with strong process management skills
• Comfortable in a fast-paced, 24/7 environment
• Aviation background preferred but not required
• Adaptable, collaborative, and solutions-focused

Ready to help shape the future of aviation training? Apply now and be part of a high-performance team at CAE.

Position Type: Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.