Tmip - m Tier 2 Support Analyst And System Administrator

TMIP-M Tier 2 Support Analyst and System Administrator

CACI is looking for a Tier 2 Support Analyst and System Administrator to join the Naval Information Warfare Center (NIWC) Atlantic Theater Medical Information Program-Maritime (TMIP-M) Fleet Support & Training team in Yokosuka, Japan.

Responsibilities:

• Providing Tier 2 customer support to end-users via phone, email, chat and onsite tech assist.
• Diagnosing, troubleshooting and resolving issues with TMIP servers and clients to assist customers with installation, troubleshooting, password changes, Oracle issues, MMM/AHLTA-T issues. Provide support via email, phone, or onsite visits to USN and MSC ships pier-side in Yokosuka, Japan Naval Base.
• Answer, evaluate and prioritizing incoming calls / trouble tickets via Navy Enterprise Service Desk (NESD) SmartIT.
• Assist with developing, creating and modifying helpdesk knowledge base documentation and procedures.
• Installing, configuring and troubleshooting the TMIP software system workstations and servers in support of business processing requirements. Providing informal technical training to fleet application users to include instruction in the use of TMIP.
• Provide a wide range of services in support of the USN Medical patient management software (TMIP-M), ensuring the application has full functionality that allows users to document and upload their data correctly.
• Instruct users on installation, troubleshooting, maintenance onsite, via email, or over the phone of all developed TMIP systems, servers, and related software applications (AHLTA-T, MMM, Oracle, MIRTH, etc.) while managing multi-channel communications architecture.
• Interact with the contract, government staff, and alike to resolve technical issues while testing the interface of government programs.
• Accommodate overall support and technical inputs such as installation, system administration, how-to guides, and maintenance.
• Test patches and updates; lead technical contract personnel; create and modify SOPs, as well as comprehensive install documentation.
• Design, assist, and develop training program elements, modules, and technical courses, and conduct training programs on selected topics.
• Manage all medical applications such as MMM, AHLTA-T, CHCS, Lexicomp, JasperSoft, Mirth, etc. Manage backend infrastructure of TMIP-M suite of applications, including MIRTH and Oracle.
• Manage integration and configuration of TMIP-M suite of applications as it relates to Navy Ship-board and shore facilities, including CANES, COMPOSE, SUBLAN, TSCE, etc.
• Able and willing to work in environments such as confined spaces (e.g. Submarines), industrial areas to include shipyards.
• Be mobile and able to climb/descend ladders, scaffolding, etc.

Qualifications:

Required:

• Current Secret Clearance
• COMPTIA SECURITY+ certification
• Strong System Administration skills
• Strong verbal and written communication skills

Desired:

• Five (5) years of experience in Engineering, Systems Analysis, Medical Systems, Information Assurance, Web Development, or Engineering Management to include: Systems Analysis, Systems Architecture, System/Equipment Support, Test and Evaluation, and Logistics support of C4ISR requirements.
• Three (3) years of technical experience in support of information assurance/network protection or virtualization projects
• Familiarization with Naval networks (CANES, COMPOSE, TSCE, etc)

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless.

So is ours.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: $79,000 - $166,000

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.