Act as the key liaison between departments to identify, compile, and analyze recurring issues or improvement needs in systems and operations
Lead and coordinate cross-departmental projects, especially those related to workflow optimization, system enhancement, or digital transformation
Gather detailed input from each department, compile problems systematically, and collaborate with internal/external parties to develop solutions or improvements
Propose and implement IT-based solutions that improve operational efficiency, while maintaining communication across stakeholders
Perform basic IT troubleshooting and coordinate with the technical team or vendors for more advanced issues
Support daily operations through administrative and coordination tasks, ensuring processes run smoothly and efficiently
Assist with light GA responsibilities, such as asset coordination, office supplies, and vendor communication, while maintaining focus on project and system matters
Prepare clear project documentation, reports, and updates for management review
Maintain and improve IT-related and operational policies in accordance with company standards
Monitor the execution of projects and evaluate their success or follow-up needs
Work closely with management to align operational improvements with strategic goals
Qualifications:
Experience in project coordination or project management, especially in operational or IT-related initiatives
Strong understanding of IT systems and cross-departmental workflows
Analytical thinker with excellent problem-solving and documentation skills
Strong interpersonal skills, able to communicate effectively across different departments
Proficient in English (spoken and written)
Able to handle multiple ongoing tasks/projects, work independently and within a team
Organized, detail-oriented, proactive, and trustworthy