Technical Support Specialist

Technical Support Specialist II (TSS II)

We are seeking a Technical Support Specialist II (TSS II) to analyze, evaluate, and support location-specific information system needs within our manufacturing environment. This role is responsible for aligning business requirements with existing systems, recommending enhancements, and collaborating with corporate MIS and materials teams to deliver effective technical solutions. The TSS II will play a key role in system improvements, development initiatives, and implementation efforts while serving as a liaison between plant operations and corporate IT teams.

Key Responsibilities

• Evaluate and support location-specific information system needs using established procedures
• Collaborate with plant leadership, managers, and supervisors to identify system-related challenges and solutions
• Create and submit detailed Task Requests for system enhancements
• Partner with corporate MIS and materials teams to determine development ownership (local vs. corporate)
• Lead or support development efforts for system enhancements when assigned at the local level
• Coordinate implementation of system improvements, both locally developed and corporate-driven
• Act as the primary liaison between plant locations and corporate MIS teams
• Develop custom queries and reports to support operational needs
• Participate in tactical planning to improve system performance and operational efficiency
• Ensure consistency and compliance with MIS development standards

Required Skills & Competencies

• Strong understanding of database systems and query tools
• Knowledge of system processes in a manufacturing environment
• Ability to gather user requirements and translate them into technical solutions
• Experience with database design and process flow documentation
• Ability to manage development timelines and communicate project status
• Proficiency with development tools such as:
• Visual Basic
• SQL Server
• Crystal Reports
• Microsoft Access, Excel, and Word
• Excellent written and verbal communication skills
• Strong interpersonal and collaboration skills
• Ability to work both independently and within a team

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
• 1–3 years of experience in system development or technical support roles
• At least 1 year of experience in a Technical Support Specialist (TSS) role (preferred)
• Completion of AWC TSS Development Training Program (or ability to obtain)
• Demonstrated experience working on development or system enhancement projects

Work Environment & Physical Requirements

• Primarily office-based with occasional work on the manufacturing floor
• Moderate noise levels in plant environments
• Occasional weekend or after-hours work may be required
• Ability to sit, stand, walk, and use hands for computer work
• Occasionally lift up to 20 pounds