Bilingual Customer Service & Collections Representative

Bilingual Customer Service And Collection Reps

Burnett is so excited to be partnering with a top auto loan company, assisting them with finding excellent talent for their support team. They are looking to add several exceptional Bilingual Customer Service and Collection Reps to their Fort Worth office. These roles are temp-to-hire and will be starting 4/6! The Bilingual Customer Service and Collections Rep's main objective is to help customers stay on track with their auto loan accounts through professional, customer-focused conversations. The role includes inbound and outbound calling using an auto dialer, documenting interactions in internal systems, and guiding borrowers with early-stage delinquency toward resolution in a fast-paced call-center environment.

Experience and Pay Alignment

$18.00/hr - $19.00/hr, DOE

Language Ability

Fluent in English and Spanish (required)

Scheduling Section

This role requires schedule flexibility, as shifts are assigned based on business needs. Work schedules are released one month at a time. Training period (first two weeks): Monday-Friday, 8:00am-5:00pm. Post-training schedule: Monday-Friday shifts of 7:00am-4:00pm, 8:00am-5:00pm, or 9:00am-6:00pm (assigned 3 days per week) Late shifts: 1:00pm-10:00pm (2 days per week) Friday late shift is 11:00am-8:00pm. Rotating Saturdays every other week 8:00am-12pm. Plus the last Saturday of each month 8:00am-12:00pm or 10:00am-2:00pm.

Essential Duties and Responsibilities

• Manage assigned early-stage delinquent accounts in compliance with company policies and all state and federal regulations (including FDCPA).
• Make and receive inbound and outbound collection calls using an auto dialer.
• Communicate clearly and professionally to identify issues and guide customers toward resolution.
• Utilize collection tools and payment options to minimize delinquency and credit loss.
• Encourage use of electronic payment methods.
• Prevent voluntary repossessions and other credit losses through negotiation and proper application of collection resources.
• Accurately document customer interactions and payment activity in internal systems.
• Meet or exceed performance metrics (call volume, payments collected, promises kept).
• Partner with supervisors to resolve escalated or complex cases.
• Support team initiatives and take on additional responsibilities as needed.

Qualifications

• Strong negotiation, problem-solving, and probing skills applied professionally.
• Excellent telephone communication skills and the ability to spend extended periods on the phone.
• Detail-oriented with strong organizational abilities.
• Effective time management and the ability to prioritize and handle multiple tasks, including both inbound and outbound calls.
• Ability to meet goals and deadlines in a fast-paced, performance-driven environment.
• Self-motivated, dependable, and able to work independently.
• Comfort working in a metric-driven, call-center environment.
• Familiarity with the auto finance industry is a plus.
• High School Diploma or equivalent

Additional Compensation and Benefits (Upon Conversion to Permanent)

• $600 sign-on bonus
• Participation in the monthly incentive program (approximately $150–$250 per month opportunity)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off, including PTO, sick time, company holidays, and floating holidays