Customer Service Team Member

Join Us And Experience Bunnings From The Other Side Of The Counter!

What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About The Role: Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services to help make their DIY dream a reality.

Our Reds in Utes Team Members play an important part in upholding our best service promise to our customers. Reds in Utes are responsible for delivering our customers' orders right to their door in a timely and accurate manner. A small Bunnings truck will be used, so you will need to be confident in driving, and hold a valid, current full driver's licence.

What's involved:

As this is a Customer Service Team Member hybrid position, you will also be expected to:

• Have a current driver's licence and the confidence to drive a small Bunnings truck to fulfill customer deliveries
• Pick and pack orders for instore, online and trade customers in an efficient and timely manner
• Work collaboratively as part of the wider Order Management team to provide a wide range of customer service and deliveries
• To be able to approach, connect and confidently interact with customers in store
• Work as part of a supportive and inclusive team who make a difference to the community and have fun along the way

Who We're Looking For:

We are looking for team members to join our growing Order Management team who are responsible for supporting our online, click and collect and click and deliver customer orders. Seeking those who can think on their feet, are organized but adaptive, and can provide friendly customer service right to our customers front door. We're looking for team members who are passionate about helping others and are keen to learn and grow. The path within Bunnings is yours to build - you could become the next future leader, product expert or trade specialist in-store, and we are committed to giving you the skills and showing you the ropes throughout your journey.

You'll need:

• To act with integrity, be safe and do your best
• Current valid driver's licence in order to fulfil customer deliveries
• Strong understanding of MS Office and computer based order management systems
• Highly organized and an ability to work autonomously
• The availability to work flexible hours (including late nights, early mornings and weekends)

When you're ready to give this opportunity a red hot go, all you'll need to do is:

• Submit an application and complete an online chat interview (20 minutes)
• If successful, next step includes an online video interview (15 minutes)
• If you're a match, we'll invite you to an onsite meet and greet with our leaders (20 minutes)

You'll be part of a workplace where you'll feel like you belong. Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at jobs@bunnings.com.au.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.com.au.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online. By joining our passionate and diverse team, you'll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you're ready to roll up your sleeves and build something great together, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.