Customer Support Specialist (CSS) - Remote Eligible
Bullpen Talent
Our client a fast-growing technology company transforming how professionals manage, grow, and support their business operations in the commercial sector. Their platform combines data, marketplace tools, and advanced automation to streamline workflows and deliver exceptional customer experiences.
Headquartered in the U.S., the company has expanded rapidly and continues to scale its customer-facing teams to meet increasing demand. The culture is collaborative, entrepreneurial, and impact-driven—every team member is encouraged to contribute ideas, take ownership, and grow with the business.
About the Role
The Customer Support Specialist is a key, customer-facing role responsible for ensuring an excellent user experience across multiple communication channels. This individual supports clients and users via phone, chat, and email, helping resolve inquiries quickly and professionally while contributing to overall customer satisfaction and retention.
As the company grows, this position offers strong professional development and advancement opportunities for individuals who demonstrate ownership, initiative, and strong communication skills.
Responsibilities
Provide technical and non-technical support through phone, chat, and email.
Collaborate with other customer-facing teams to ensure a seamless user experience.
Qualify and escalate potential revenue opportunities.
Deliver actionable feedback to the product and engineering teams to improve features and workflows.
Manage support dashboards and activity tracking in CRM systems (e.g., Salesforce).
Assist in scheduling and coordinating recurring marketing and client engagement campaigns.
Qualifications
Positive, proactive attitude and strong work ethic.
Exceptional written and verbal communication skills.
Ability to multitask and remain organized in a fast-paced environment.
High degree of professionalism and accountability.
Coachable, eager to learn, and collaborative team player.
Why Join
Rapidly scaling company with room for career growth.
Dynamic and flexible team environment.
Exposure to modern tools, technology, and industry leaders.
Supportive, collaborative culture that values performance and initiative.