Client Services Officer

Client Services Officer

We exist to create positive change for people and the planet. Join us and make a difference too!

Role Overview:

We're looking for a Client Services Officer to join our fast-paced, collaborative team in the ASEAN region (based in the Philippines) on a full-time, permanent basis.

In this key role, you'll be at the heart of our client journey, ensuring a smooth onboarding and planning process, supporting day-to-day operations, and acting as a vital link between our internal teams and valued clients. You'll take ownership of maintaining accurate data across multiple platforms and help drive service excellence across every interaction.

Key Responsibilities:

• Administer the onboarding of clients, processing system requests, and coordinating certification workflows to ensure alignment with established KPIs and quality standards
• Review and verify documentation from both the sales team and clients, ensuring compliance with established agreements and contract terms
• Set up client accounts, handle system requests, and manage the certification process according to company goals and quality standards.
• Keep client information accurate and up to date in systems like CRM, SAP, and PG
• Ensure service delivery visits are scheduled, rescheduled, and completed on time by managing booking and rebooking requests, in line with performance targets and customer needs.
• Drive continuous improvement by contributing to and leading project-based initiatives that respond to evolving organizational goals and client needs.

Requirements:

• Strong organizational and multitasking skills
• Familiarity with SAP, CRM Tool, or similar ERP systems
• Excellent communication skills (both written and verbal)
• High attention to detail and a process-oriented mindset
• Experience in client onboarding and audit planning, administrative coordination, or audit support is a plus
• Proficiency with Microsoft Office and scheduling tools

About Us:

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.