Customer Success Management For Raman Imaging

Job Title

Bruker Corporation businesses are leading worldwide manufacturers of analytical measurement systems for the life sciences. For more than 50 years Bruker has followed a single idea: to deliver the best technological solution for every analytical task. Today, more than 6000 employees at over 90 locations worldwide are working toward this challenge

Responsibilities

• Support the big potential growth of the Raman imaging product business and achieve a new level of value NOB in the next three years.
• Develop: Oversee existing and identify emerging applications of Raman microscopy & imaging.
• Grow: Drive growth of business and success with Raman Microscopy at Bruker Optics
• Understand: Have deep technical knowledge of Raman Microscopy and related techniques
• Support of demo during the sales process, reporting the executed feasibility studies
• Customer trainings/coordination of trainings at installation or on demand
• Increase customer satisfaction with the Raman imaging product to develop more reference sites to support the business growth.
• Sales and application support for the MIR/Raman product lines of the Bruker Optics division
• Evaluation of potential clients in the Chinese sales territory supported by the MIR/Raman team
• Responsible for the full sales process, starting with generating leads, also with the help of the lead finder/distributor network, and evaluating the applications of interest for the clients.
• Evaluating the right system configurations, preparing corresponding quotations with all Bruker good business practices to finalize the sale with the clients through a purchase order.
• Coordinating the shortest possible installation times after delivery together with the other parties involved (client and service team)
• NOB coordination from PO received to scheduling system installation to secure the fastest revenue recognition
• Seeking new market opportunities and new applications
• Supporting customer events like exhibitions, seminars, workshops, etc.
• The employee shall directly report to the MIR Sales Manager of Bruker Optics China
• Accomplishment of high stress levels
• Willingness to travel (at least 50% of the monthly working time)
• Communication with the HQ in English, which requires good written and oral English language skills

Qualifications

• Bachelor's or equivalent level of knowledge in Chemistry, Engineering, Material Science, Physics, or related field
• Minimum of 2-3 years of relevant experience in the analytical environment and/or MIR and Raman scientific establishment, preferably more
• Experience in achieving goals and supporting the territory's business growth.
• A positive team player, self-motivated with strong analytical skills
• Spoken and written communication skills in both Chinese and English
• Ability to work in an analytical environment; being focused, ability to structure complex request scenarios
• Capability of good people skills to easily connect with people from different markets (QC and academics)
• Competence to efficiently and professionally guide clients through the sales process