Global Technical Service Advisor

Technical Service Advisor

Our Global Services team is recruiting for an open position as a Technical Service Advisor. Join our team and begin your journey towards moving people with passion and innovation! We are looking for someone passionate about service and the overall powersports world. Someone who shares our obsession to deliver and secure outstanding service experiences that move people on snow, water, dirt, and asphalt.

Do you enjoy working in a multicultural environment? Are you driven and committed when it comes to troubleshooting? Do you consistently strive to make a difference in the service experience and foster positive business relationships?

You'll Have The Opportunity To:

• Act as a front-of-house advisor representing BRP globally by providing efficient expert advice, performing technical, mechanical, and electrical diagnostics, and answering dealer inquiries quickly, focusing on right the first time and reflecting our quality service pledge.
• Provide technical solutions to dealership technicians and support other departments like the warranty and customer care teams.
• Guide dealers on best practices related to BRP policy, processes, and guidelines.
• Proactively support and coach our partners and dealer network with regard to technical support and dealer inquiries, all while building and maintaining our dealer relationships.
• Represent BRP and build relationships by participating in events.
• Highlight issues quickly, identify and escalate emerging issues or trends, and represent your sector in order to continuously and proactively improve and optimize our support services.

You'll Thrive In This Role If You Have The Following Skills And Qualities:

• Basic technical degree or any relevant qualification in powersports, automotive, marine or small engine mechanics.
• At least 2 years of relevant experience in a powersport dealership or in a similar environment with general mechanical knowledge.
• Strong troubleshooting and diagnostic skills with a thorough understanding of electrical and mechanical theory.
• Ability to navigate and understand electronic parts catalogues, engineering drawings, and bill of materials.
• Languages: Swedish, Norwegian, and English
• Excellent written and verbal communication skills; ability to articulate thoughts, ideas, and technical terminology.
• Ability to adapt easily to different circumstances, individuals, situations, and working in a multicultural environment.

Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

The Road Should Belong To Everyone.

We still live in a world where many feel the road is for other people. We believe we can make a difference. Moving people goes beyond making innovative products. We strive to nurture our people's aspirations, to exceed our riders' expectations and stand in solidarity with all the communities that ride with us. Building a more inclusive BRP with no barriers for those who seek to ride starts from within, and we need everyone's commitment, drive and dedication to make it a reality.

Welcome To BRP

We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.