Surety Senior Account Manager - Remote Eligible

Surety Senior Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Surety Senior Account Manager to join our growing team! This is a fully remote role and requires working Pacific Time Zone hours.

The Senior Account Manager is a highly experienced surety professional who independently handles various bond requests for new and established clients. This role demands a high degree of discretionary judgment, particularly in advanced tasks such as carrier negotiations and sophisticated customer requests. The Senior Account Manager serves as a pivotal coach and mentor for the team, guiding associate level teammates and fostering their professional development. This is a fully remote role and requires working Pacific time zone hours.

How You Will Contribute

• Adhere to Brown & Brown's compliance standards and procedures, including meticulous documentation, timely responses, processing timelines, professional conduct and client satisfaction.
• Serve as a primary point of contact, promptly responding to customer and carrier inquiries via email and phone, providing expert guidance and solutions.
• Independently manage a dedicated portfolio (size subject to volume and account type), demonstrating full ownership of client relationships, bond cycles, and complete submissions to underwriters.
• Perform duties both independently and collaboratively within a team environment.
• Process all requests promptly and efficiently, in areas of bonds, endorsements, audits, accounting/billing, and coordinate of claims/loss control services.
• Gather and compile customer information to prepare new bond submissions for existing accounts with surety companies.
• Respond promptly to customers and carrier inquiries via email and phone.
• Manage bond renewals and generate invoices.
• Maintain and update surety files to ensure ongoing underwriting compliance.
• Review bonds for accuracy and completeness.
• Execute bonds under Power of Attorney and submit final bond documentation to surety companies.
• Undertake other assigned duties and special projects.
• Demonstrate a proactive approach in managing tasks and resolving issues.
• Participate in training and development activities to maintain current skills and licensing.

Licenses & Certifications

• Must have and maintain a current Property & Casualty license

Skills & Experience to Be Successful

• Bachelor's Degree (BA/BS) or equivalent
• Minimum of Three (3) experience in a Surety Account Manager role and 5 years' experience in the Surety field.
• Must have and maintain a current Property & Casualty license
• Solid knowledge and understanding of surety best practices, current legislation, rules, laws, and other regulations.
• Familiarity with contracts and their provisions.
• Fluent with Microsoft Windows, Office 365, Word, and Excel
• AMS360, Erlon, or ImageRight experience is preferred or demonstrates ability to learn software program at an accelerated pace

Pay Range

$80,000 - $86,000 Annual

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power To Be Yourself".