Application Production Support Lead

Application Production Support Lead

At BBH, partnership is more than a form of ownership—it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

Join us as an Application Production Support Lead

Brown Brothers Harriman is currently recruiting an Application Production Support Lead to join our Global Production Management Team in Krakow. In this role you will drive production support activities across a portfolio of applications and services for Fund Services and Transfer Agency Business Lines. This includes Technical Support performing incident management, problem management, oversight of change management activities, alert management, and knowledge management.

Our Global Production Management (GPM) organization supports all the applications and infrastructure of the bank. As part of that team, you will drive and provide support activities and services, influence stakeholders, and advance the positioning of GPM in the bank.

Some of your key responsibilities include:

• Lead Incident Management efforts which include management of the Incident ticket, communication to interested parties and timely escalation and communication of issues.
• Provide governance of change management activities including consultation of design review, driving fulfillment of support requirements, review and approval of changes
• Drive problem management process, ensure data quality and utilize metrics to identify trends and influence remediation
• Proactively research and escalate any abnormalities to mitigate system issues and/or downtime
• Assist with Root Cause Analysis (RCA) efforts (prioritize problems, identify, and validate RCA) and if needed identify and document workarounds
• Develop continuous monitoring of core system functions. Improve the alerting environment by making alerts more actionable and appropriate. This includes determining system KPIs, designing, building and implementing alerting

Desired Qualifications:

• 5+ years performing in some form of oversight and influential role
• Degree in Computer Science or related field and/or related work experience
• Experience with production management disciplines, including knowledge of ITIL frameworks and best practices
• Excellent communication skills, including the ability to influence
• Strong analytical, problem solving and logical thinking skills
• Good understanding of current IT infrastructure, technology and application development standards
• Readiness to learn and develop new skills
• Ability to work under pressure

What we offer:

• Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years
• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Private medical care for you and your family
• Life Insurance
• Hybrid Working Opportunities
• Professional trainings and qualification support
• Thrive Wellbeing Program
• Online benefit platform
• Contracts for an indefinite period of time with no probation period

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.