Application Production Support Analyst II

Lead Application Production Support

At BBH, partnership is more than a form of ownership—it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

Responsibilities

Incident, Error and Business Management

• Assist Production Support Team in triage of application incidents. Based on experience and analysis, use discretion on creating short term solutions to restore service.
• Lead incident management efforts which include management of the incident ticket, communication to interested parties, and timely escalation and communication of issues.
• Serve as an application expert for business requests and inquiries to ensure a timely response to business needs and questions regarding the use and capabilities of the assigned application.

Systems Health / Performance Monitoring

• Modify daily support team tasks as needed to keep up with a changing and dynamic environment.
• Serve as an escalation point for any abnormal activity or issues identified during the monitoring process.

Problem Management

• Partner with Production Support team members and the Development organization on root cause efforts and ensure documentation and procedures for any new tactical solution or control check are adhered to.
• Ensure problems (and/or System Defects) are appropriately logged in the central repository.

Event/Crisis Management

• Participate or when needed lead efforts around Event Management.
• Lead troubleshooting analysis efforts to resolve application outages in a timely manner.
• Responsible for communicating the status of research to Production Support team members and other interested parties which may include Sr. business representatives.

Break Fix, Maintenance and Implementation Support

• Develop unit test cases and/or execute test cases based on project needs.
• Provide implementation support including but not limited to code deployment and feature verification.

Education and Qualifications

• BA/BS Degree in Computer Science or Business degree with related work experience. Advanced MS degree preferred.
• 5-7+ years of Financial Services industry experience (Preferably Application Support).
• Excellent communication skills.
• Strong analytical and logical thinking skills.
• Proficiency in Microsoft Office applications.
• Self-starter/motivated.
• Proven ability to operate independently.
• Ability to multi-task in a fast-paced environment.
• Attention to detail.
• Experience writing technical specifications, preferably at a financial services company (not mandatory but a plus).
• ITIL Foundation Certification (not mandatory but a plus).
• Experience in using industry tools like ServiceNow for tracking incidents and problems (not mandatory but a plus).

Salary Range

$90,000 - $130,000

BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience, and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions, and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products, and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.