Technical Product Support Analyst

Broadridge Technical Product Support Analyst

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

About Broadridge Broadridge Financial Solutions (NYSE: BR) is a global fintech leader, delivering advanced technology-driven solutions to the financial services industry. With a presence in over 90 countries and more than 50 years of experience, Broadridge helps clients transform their businesses and drive growth. Our innovative, client-focused culture empowers our talented teams to deliver efficiency, insight, and security to organizations around the world.

Role Overview We are looking for an experienced Technical Product Support Analyst to manage our post-trade operations and resolve complex business and technical issues for our Hong Kong clients. In this role, you will act as the escalation point for product-related support, oversee enhancement delivery, and serve as a key liaison between clients, internal product teams, and technical experts across APAC.

This position requires strong problem-solving skills, solid experience in post-trade operations, and the ability to communicate effectively with stakeholders in a fast-paced financial services environment.

Key Responsibilities

• Serve as the primary support contact for Hong Kong-related product issues, ensuring timely resolution and stakeholder updates.
• Troubleshoot complex system and application problems, coordinating with technical teams in Asia Pacific.
• Apply, test, and verify product patches before deployment to UAT or production.
• Monitor system health, perform root cause analysis, and recommend preventive measures.

Product Enhancements & Delivery

• Gather and interpret client requirements for new features or changes in the HK market context.
• Prepare functional and/or technical specifications with clear documentation.
• Oversee development, testing, and deployment of product enhancements.
• Lead client support during User Acceptance Testing (UAT) and ensure smooth go-live execution.

Client & Stakeholder Engagement

• Build strong relationships with key clients and internal teams.
• Participate in regular client meetings, provide progress updates, and follow up on agreed actions.
• Act as a trusted advisor to clients on system capabilities, enhancements, and operational best practices.

Your Profile

• 5+ years of experience in technical product support, business analysis, or systems implementation within financial services or fintech.
• Bachelor's degree in computer science, engineering, finance/business, or a related field.
• Strong knowledge of Hong Kong financial market operations (securities, clearing, settlements, etc.).
• Strong SQL skills for data investigation and reporting.
• Ability to read and understand Java or C code for troubleshooting purposes.
• Proven troubleshooting experience across application and data layers.
• Solid understanding of system/application support processes, with experience in patch management, testing, and release coordination.
• Proven track record of managing client-facing projects or support cases from initiation to resolution.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills in English; proficiency in Cantonese and/or Mandarin is highly desirable.
• Basic Linux navigation and familiarity with shell scripting is a plus.

What You'll Gain

• Opportunity to support mission-critical Hong Kong market systems for leading financial institutions.
• Global and regional exposure and collaboration with teams in Hong Kong, India, and Japan.
• Client-facing role with high visibility to senior stakeholders.
• A collaborative culture that values problem-solving, accountability, and professional growth

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.