IT Service Delivery Coordinator (hybrid)

Broadridge It Service Delivery Coordinator

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

We are looking for a motivated IT Service Delivery Coordinator to join our team on a permanent basis. This position has been created to support the Infrastructure Delivery Team globally with various operational and administrative tasks. It will require you to communicate with internal teams, external clients and vendors.

As this role is to support our global team, it would be expected that your working hours would be approximately 2:00-11:00 PM (including lunch break) local time, although this can be discussed further. This role would most likely suit someone with 1-3 years of working experience.

Key Responsibilities

• Generating infrastructure client order forms and tickets on various platforms
• Working with Sales Operations to ensure that all details on order forms have been thoroughly checked and validated before being sent to clients
• Working with Invoice & Sales Operations to ensure that all order forms signed by clients are tracked to ensure clients are being invoiced accordingly for their services
• Creating & closing opportunities in Salesforce
• Notifying clients once services have been delivered
• Responsible to ensure all infrastructure order forms are located when a client cancels a platform
• Ensuring vendors are notified of cancellations to cease connectivity when necessary
• Ensuring all new and ceased connectivity is documented on the appropriate platform where necessary
• Working with the Head of Infrastructure Delivery & Operations to help automate and streamline processes from the time an order is created to when the service is cancelled
• Updating Salesforce entries
• Insuring the CMDB is updated
• Providing quotes internally and to clients
• Reporting exchange usage to various venues

Your Profile

• Customer facing with excellent written and verbal communication skills
• Fluent in English
• Ability to work in a fast paced, constantly changing environment with the desire and ability to learn quickly
• Possess a 'can-do' attitude and can self-manage your time
• Good attention to detail
• Knowledge of Power Automate would be highly beneficial
• A basic understanding of network terminology would be beneficial
• Understanding terminology used in Order Forms or Sales Contracts

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.