Client Service Specialist

Client Service Specialist

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We're seeking a passionate and detail-oriented Client Service Specialist to join our team. In this role, you'll oversee the delivery of contracted services to our clients, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded. You'll act as a trusted advisor to our clients, maintaining strong relationships while assisting with software and designation-related questions. If you're skilled in multi-tasking and problem-solving, and thrive in client-facing roles, we'd love to hear from you.

Key Responsibilities

• Manage and ensure the successful delivery of contracted services, meeting or exceeding SLAs and KPIs.
• Build and maintain strong, day-to-day relationships with clients, serving as their primary point of contact.
• Collaborate with internal teams to ensure clear understanding of client needs and seamless service execution.
• Assist clients with general and in-depth questions regarding our software solutions and designations via phone, email or chat.
• Handle routine assignments and problem-solving using established procedures and best practices.

Minimum Qualifications

• 1+ years of professional experience in client services, account management, or a related field.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
• Excellent interpersonal skills, with the ability to exchange straightforward information, ask questions, and confirm understanding.
• A proactive mindset paired with a commitment to delivering superior client experiences.

Preferred Skills

• Familiarity with financial services or fintech environments.
• Experience with Microsoft Office tools

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.