Business Development And Customer Success Associate

Business Development And Customer Success Associate

Are you looking for a "job" that brings you real fulfillment, satisfaction, and purpose? What if there was a job that lets you use all your natural talent and unlock all of your true potential to inspire future generations?! Keep reading, as we have an opportunity for you!

As a Business Development And Customer Success Associate, you will be the first point of contact for prospective and current customers. Your role is to support enrollment growth, deliver exceptional service/experience, and represent British Swim School's values with professionalism and enthusiasm.

Key responsibilities include:

• Answering phone calls, responding to emails and online chats
• Managing customer inquiries, complaints, and class adjustments. Prioritize as needed
• Processing enrollments, payments, and schedule changes
• Making outbound calls to self-generated and acquired leads
• Maintaining accurate call records by documenting all call details in accordance with standard operating procedures (SOP)
• Business Development - working with community partners (daycares, preschools, etc.)
• Representing British Swim School during local outreach and marketing initiatives
• Maintaining accurate customer records in the CRM
• Tracking and reporting lead follow-ups and enrollment conversions
• Attending staff meetings and staying informed about local promotions and events
• Creating and maintaining Swim Instructors' schedule on a weekly basis

Skills and abilities required include:

• Positive, enthusiastic personality with excellent communication skills
• Strong customer service and sales abilities
• Comfortable with multitasking and technology (phone systems, CRM, etc.)
• Reliable, organized, and committed to following procedures
• Completion of required training (CRM, online training modules, etc.)
• Bilingual skills are a plus

Qualifications:

• High School Diploma or Equivalent
• Customer Service and/or Sales experience - 1 year (preferred)

Job Type: Part-time (Day shift)

Pay: $17.00 - $20.00 per hour

Expected hours of work: 16 – 25 per week. Five days a week including weekends. Hybrid Work: On-site during weekdays and remote during weekends. Ability to commute to work location: NW Portland, OR 97229

Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".

As part of our Customer Success Team, you should be committed to providing the best customer experience in the industry. In this role, you will be talking to parents via the phone and/or omni-channel. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."