Client Accounts Specialist

Client Accounts Specialist

Are you ready to be the backbone of a compassionate team, making a real difference in the lives of others? Join us as a Client Accounts Specialist and thrive in an environment where your skills in organization, efficiency, and communication directly contribute to a positive and functional workspace. This role offers the unique opportunity to leverage your keen eye for detail in managing financial records, while also contributing to a welcoming atmosphere for both team members and those we serve. We are seeking a dedicated individual who is proactive, organized, and possesses a genuine desire to help others.

As a Client Accounts Specialist, you will play a crucial role in supporting our operations by collaborating with the accounting department on essential financial processes, including check coding and maintaining accurate records for the office and our clients. You'll also be instrumental in administrative tasks such as typing correspondence, organizing events, and ensuring client files are meticulously managed. Your ability to solve problems, maintain confidentiality, and foster a positive team environment will be highly valued.

This position offers:

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Collaborate with the accounting department to ensure all applicable accounting processes are completed accurately and efficiently for the office.
• Assist with the disbursement of authorizations, creation of invoices, and the overall billing process, as appropriate per program.
• Manage client accounts by keeping financial records up to date, paying and tracking bills, and developing and maintaining an organized system for filing receipts.
• Contribute to a positive and productive work environment by actively participating in problem-solving and maintaining open communication with the office team.
• Provide exceptional customer service by answering phones and acting as a welcoming receptionist or back-up receptionist as scheduled.
• Prepare professional letters, reports, and meeting minutes as requested.
• Oversee the maintenance of office equipment and ensure a consistent supply of printing and office essentials.
• Maintain up-to-date contact lists for phone numbers, addresses, team members, and clients served.
• Contribute to the overall tidiness and organization of the office space.
• Uphold strict confidentiality of case records and team member information in accordance with HIPAA policies.
• Assist with the implementation of the system's Health and Safety procedures.
• Coordinate office social events to foster team camaraderie.
• Prepare records for subpoena or court order requests when assigned.

Education, Experience, and/or Credential Qualifications:

• High School Diploma or equivalent required.
• Team members Degree from an accredited college or university preferred.
• One year of clerical experience in a related field preferred.

Additional Qualifications:

• Must have a reliable means of communication.
• Possess strong writing skills to produce clear and legible correspondence.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations.
• Proficient in database, spreadsheet, and word processing software.
• Ability to interact effectively with a variety of personalities.
• Ability to take responsibility and work independently.
• Excellent time management and organizational skills with the ability to prioritize tasks effectively.
• Ability to operate various office machines.
• Awareness of the need for confidentiality, professional ethics, and code of conduct.
• Maintains a positive attitude in the work environment.
• Ability to multitask and remain highly organized, developing effective organizational systems as needed.
• Ability to work with information in a confidential manner.
• Experience with Microsoft Office Applications and Google Sheets required.
• Experience with QuickBooks preferred.
• Current driver's license, acceptable driving record and current auto insurance.

Physical Requirements:

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull, or otherwise move objects, including the human body.
• Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.

Keywords: Administrative Assistant, Office Coordinator, Accounts Receivable, Accounts Payable, Clerical, Office Management, Financial Records, Data Entry, Customer Service, Joplin

Position Perks & Benefits:

• Paid time off: Full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: Full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: Initial, ongoing, comprehensive, and supportive
• Career mobility: Advancement opportunities/promoting from within
• Welcoming, warm, supportive: A work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

• To improve client care
• To reduce the financial burden of community mental health centers by sharing resources
• To have a larger voice in advocacy to increase access to mental health and substance user care in our communities
• To evolve the behavioral health industry to better meet the needs of our clients

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer. Firefly is a Smoke and Tobacco Free Workplace.