Customer Success Manager, Agency

Customer Success Manager For The Agency

As a Customer Success Manager for the Agency at BrightEdge, you will work closely with the SEO and Content teams of leading digital marketing agencies, to support their strategic application of BrightEdge technology. Your mission is to work with clients to drive business goals and objectives in their organic search (SEO) initiatives.

At BrightEdge, our team members share a passion for driving customer success, exhibit strong consultative and customer-facing skills, have an entrepreneurial spirit, and thrive on execution with speed and quality.

What you'll do:

1. Create a plan to execute customer goals using the BrightEdge platform and work within your portfolio's BrightEdge accounts to achieve this value
2. Identify potential risks and understand the customer's level of adoption, and work collaboratively with other teams to create a solution to ensure customer happiness
3. Prepare and execute quarterly customer success plans
4. Add value and platform expertise to grow customer usage of BrightEdge within each account. Introduce new features and best practices
5. Develop new materials - presentations, roll-out plans, and proposals
6. Track and report on critical metrics for customer success

What you bring:

• Bachelor's Degree
• 3-4 years of experience working in a Digital Marketing Agency, Account Management, or Customer Success setting
• Experience working towards a renewals and upsell quota
• Excellent verbal and written communication, with an entrepreneurial mind
• Proven ability to work and thrive in a fast-paced, results-oriented, hands-on environment
• Experienced background in SaaS, digital marketing, and/or SEO required

Benefits & Perks:

• Comprehensive medical, dental, and vision insurance
• Generous paid time off and company holidays
• A close-knit, collaborative office culture
• Fully stocked kitchen
• Quarterly regular team events
• The chance to make a real impact on the future of our workplace and our company

$90,000 - $110,000 a year

This role offers a base salary plus a quarterly performance bonus on a 70/30 split. The listed range reflects the total on-target earnings (OTE) for this position. Actual compensation will depend on your skills, experience, location, and other job-related factors.

About BrightEdge

BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today's digital world. We are helping thousands of organizations, including many of the world's largest companies, transform their businesses and drive more revenue.

The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.