Customer Success Associate, Scale

Customer Success Associate, Scale

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

As a Customer Success Associate in our Scale team you will work with passionate start-up and scale-up brands to help them realize value from their investment in Braze.

What You'll Do

• Develop a deep understanding of the Braze product
• Develop domain expertise of the digital marketing landscape
• Own best in class client strategy examples, creating relevant content for the Customer Success Team
• Communicate clearly and effectively with internal teams such as Engineering, Product and Support
• Contribute to the team hitting renewals, retention and net retention targets.
• Work directly with clients to educate them on both technical and strategic concepts.

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.

Who You Are

This is likely your first or second post-education job or you are transitioning from an unrelated industry with the intention of progressing to become a Customer Success Manager

• You have excellent written and verbal communication skills
• You manage projects and tasks to completion
• You take initiative
• You're interested and eager to learn more about both technical and marketing concepts with real world applications
• You are known for being a team player; we just can't emphasize this enough
• You welcome feedback
• Your interests include marketing strategy, digital marketing, technology and mobile trends
• You are intellectually curious and are known as a problem solver, you're not afraid to tackle technical problems

What We Offer

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.

Braze is an equal opportunity employer. At Braze, we strive to create equitable growth and opportunities inside and outside the organization.