IT Support Specialist

IT Support Specialist

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it's the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities:

• Work as CLT (Customer Loyalty Team) member supporting IT Infrastructure operations and IT services for locations at RBIN-Bidadi location.
• Support budgeting, procurement, lifecycle management & operations of end user devices eg. laptops, desktops, iphones, ipads, printers etc and communication devices like hardphones as defined in respective processes - IT Fleet Management, Mobile Service delivery, Manage Print Services and Unified Communication Services (MS Teams …etc)
• Work as local network partner for central network team.
• Act as 2nd Level escalation contact for IT Helpdesk team at location.
• Follow IT Service Management processes (ITIL) in accordance with defined service level/KPIs & organization guidelines, rules and regulations.
• Work on and make effective use of new technology topics like Gen-AI, data analysis and data visualization platforms & automation tools to support business requirements and solutions.
• Close coordination & collaboration with customers, stakeholders & cross functional teams on various IT Infrastructure projects & activities at location.
• Support implementation of new IT products and solutions.
• Consult and support internal customers on standard, cost effective IT solutions and support to deliver the same.
• Cooperate with IT central teams to oversee, manage & maintain IT infrastructure activities, services & projects

Educational qualification:

Bachelor's degree in IT, Computer Science, E&TC or related field

Experience:

5+ Years of experience in IT Operations or Service delivery

Mandatory/requires Skills:

• Excellent knowledge and experience of working with and troubleshooting Microsoft products.
• Excellent technical knowledge of hardware & network
• Good knowledge and working experience on data analytics tools, data visualization platforms (eg. Power BI, Tablue etc), automation tools and Gen-AI topics
• Familiar with latest IT technology and fast learner on new IT technologies
• Knowledge of ITIL foundation
• Certificate of Microsoft / Data Analytics / Visualization platforms / automation tools is an advantage
• Effective interpersonal, written and oral communication skills. Able to present ideas effectively. Good communication and presentation skills

Preferred Skills:

• Ability to communicate and to work in international teams
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Able to serve as business advisor/consultant and as knowledgeable resource for others
• Good understanding of local, regional and global business requirements and the ability to translate them into IT solutions for the business