Customer Support Assistant

Customer Support Assistant

Let's turn visions into reality. At Bosch, we shape the future by inventing high-quality products and services that spark enthusiasm and enrich people's lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Our success directly benefits society, the environment, and future generations. Our promise to our associates is rock- solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Job Description

Job Objective

• Satisfy customer needs while considering sia Abrasives interests and guidelines.
• Support our field sales staff as well as Inside Sales in achieving sales targets
• Handle administrative tasks within Sales Customer Service of Germany, Austria, Switzerland (SCS-DACH)

Tasks

• Enter orders via MS Axapta, SAP P13 and the corresponding AI solutions and maintain filing records.
• Process delivery reminders, check open orders and send revised confirmations.
• Create sample orders, obtain the necessary approvals and place orders via the Sample Process in Goleniow Plant
• Process free-of-charge orders according to instructions from Field Sales and Inside Sales.
• Prepare customer-specific price lists based on templates.

Qualifications

• Commercial training or several years of experience in a commercial/administrative field in international company
• Experience with common MS Office tools as well as MS Axapta and SAP
• Ability to quickly adapt to and take on new administrative tasks
• Mandatory good knowledge of English and German language
• Strong communication skills and ability to work in a team
• Proactivity, dynamism and independence in action
• High solution orientation and creativity
• Hands-on attitude

Additional Information

• Employment contract
• Monthly bonus up to 15%
• Benefits co-financed by the company: health insurance, Multisport card, private medical care, vouchers for Christmas, St. Nicholas Day parties and packages for employees' children, modern canteen with its own kitchen