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VAGA Afirmativa PARA Pessoas COM Deficiência - Junior Support Analyst (tempo Determinado) (32662)

Create and manage change tickets to ensure smooth IT service transitions at Bosch
Campinas, São Paulo, Brazil
Junior
2 days ago
Bosch Group

Bosch Group

A leading global supplier of technology and services in the fields of automotive and industrial technology, consumer goods, and building technology.

1 Similar Job at Bosch Group

Junior Support Analyst (Temporary Position) For People With Disabilities

At Bosch, we shape the future through high-quality technological innovations and services that inspire and improve people's lives. We have a strong promise to our employees: we grow together, enjoy our work, and inspire each other. Join us and feel the difference.

Main Responsibilities:

- Create change tickets (CRQ in SMT-Remedy or SNOW) in Bosch defined tool based on given inputs by various internal stakeholders

- Assign tasks to multiple internal service owners

- Order external service provider (ESP) service packages within CRQ process

- Follow up and report on CRQ status together with project coordinators

- Support change template creation & adjustment based on changing requirements

Qualifications:

- Concluded or still studying courses such as economics, IT, industrial engineering, system of informatics, computer science, administration

- Good communication skills

- English mandatory

Benefits Of Bosch:

  • Wellness and health programs: annual preventive evaluation, on-site clinic for work hours care, anti-smoking program, mental health program, physiotherapy, and maternity course
  • Medical and dental assistance
  • Reimbursement policy for some special health conditions
  • Medicine subsidy through Funcional Health
  • Flexible working hours with home office policy (not applied to hourly workers)
  • Short Friday for administrative and hourly workers of the normal shift (only in Campinas)
  • Participation in profits and results (PLR)
  • International expatriate policy and national transfers
  • Private pension plan and loans with differentiated rates
  • Life insurance
  • Optional association with Bosch Club within the plant with gym, pools, barbecues, football fields, society, event space, sports gymnasium, sand volleyball courts, tennis court, snack bar, and annual event calendar
  • Support for mothers with on-site daycare (check available slots)
  • Extended maternity leave and adoption leave of 180 days
  • Paternity leave and adoption leave of 20 days
  • On-site dining and food allowance
  • Shuttle bus (or transportation allowance)
  • Free parking (for those who come in person)
  • End-of-year benefits with Christmas basket and frozen turkey
  • Toy for children under 12
  • School supplies for employees (up to university level) and children (up to high school)
  • Subsidy policy for technical courses, postgraduate studies, MBA, specializations, and languages
  • Training and development through our corporate university
  • Reward for tenure (from 10 years and every 5 years)
  • Optional participation in various volunteer actions through the Robert Bosch Institute
  • Discounts with club partners: vehicle rental, university tuition, language courses, stores, and others

- Eligible position for people with disabilities or rehabilitated individuals

- We do not hire minors under 16 years old and are against child labor

- Work model: Hybrid

- If this position is eligible for home office, the workplace evaluation will be one of the stages of the selection process

- Hiring area: SO/OPM-TS13-BR

- Deadline: 24/10/2025

- Your application can be made internally through the SmartHub website

- After applying, we recommend informing your leadership

- Check the eligibility of this position in our "Indica Ai" Referral Program (according to RCD 12030-000)

At Bosch, we believe that diversity is the engine of innovation, so all positions are eligible for people with disabilities, vulnerable individuals, and minority groups.

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VAGA Afirmativa PARA Pessoas COM Deficiência - Junior Support Analyst (tempo Determinado) (32662)
Campinas, São Paulo, Brazil
Technical Support
About Bosch Group
A leading global supplier of technology and services in the fields of automotive and industrial technology, consumer goods, and building technology.