Turkish, Customer Support Representative

Turkish, Customer Support Representative

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.

Work for a service that offers a full range of innovative services and solutions that help make mobility safer, more efficient and more environmentally friendly. To create unique mobility experiences, it publishes travel guides, hotel and restaurant guides, maps and road atlases. As a Customer Representative some of your daily responsibilities will be:

• Responsible for developing and maintaining excellent customer relationships. Will consistently handle various forms of customer contact, and accurately process customer orders for products and literature.
• Promote consistent and excellent customer relations and loyalty. Routinely communicate accurate delivery information, and promptly update customers when changes occur.
• Respond to customer inquiries in a timely manner through the most appropriate means of communication.

Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner. Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction. Fluency in Turkish (C2 level, Native or equivalent) and English (C1 Level) is required. Multiple language capability is desirable. Candidates must be available to work full time (39 Hours per Week), Monday to Friday. Candidates must hold a valid working permit, including having a valid NIE Number. Candidates should be based in Barcelona and ready for face to face interviews in Barcelona. No relocation package is offered for this position.

Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities. A full time job, long-term contract. Working days are from Monday to Friday, no weekends. Fixed shift, working on office hours: Work 39 hours per week: 08-17 or 07-16. All weekends free. Employees profit from huge discounts in BOSCH products including Power Tools and Home Appliances. Our working environment is fun, rewarding and offers room for creativity. Enjoy breathtaking views over Barcelona from our offices. Member get Member Rewards: Recommend a friend to join our team and get cash rewards. Language Bonus every month. Engagement Committee: Enjoy from social events for employees, and day to day celebrations at the office with your colleagues. Home Office possibilities. (Work 1 week per month in the office, 3 weeks work from home).