Customer Success Consultant Level 1

Client Success Specialist

Position Title: Client Success Specialist

Work Set-up: Hybrid Schedule: 07:00 AM – 3:30 PM PHT Salary: Php 45,000 - 50,000.00 Sign-on Bonus: TBC

Our client is a leading provider of cloud-based software solutions for managing property and facilities. With a focus on innovation and technology-driven solutions, they offer a comprehensive suite of software modules designed to streamline property management, asset maintenance, and facilities operations. From real-time monitoring and predictive maintenance to financial management and customer engagement, they empower property owners, managers, and service providers to optimize efficiency, enhance service delivery, and drive value across their portfolios. With a global presence and a commitment to innovation, the client is revolutionizing the way properties and facilities are managed in today's dynamic and interconnected world.

Purpose of the position: Customer Success Consultant works closely with our Customers to build and maintain long-term relationships. You will be part of a small team providing Level 1 user support for the software Urbanise Strata Management. The prime responsibility is taking the time to listen to our customers to fully understand their needs and help resolve their queries in an efficient, professional and timely manner, escalating issues where necessary. As our software is largely based around the financial activities, more than 60% of support requests relate to accounting queries regarding Accounts Payables, General Ledger Transactions, Accounts Receivables, Levies, Budgets and reporting.

Key responsibilities:

• Undertake activities as directed by the Head of Customer Success and Implementation, including: phone, email and online user support
• Ensure customer satisfaction through follow-up, responsiveness, and quality communication
• Document technical issues, resolutions and sharing information across the team
• Serve as a software subject matter expert to assist customer with implementation and configuration activities
• Assist with data upload and customer implementation as required

Your general obligations/responsibilities include:

• Maintain a high customer satisfaction rating with our customers
• Achieving mutually agreed key performance indicators as specified from time to time (e.g. specified support response times, customer implementations and account management)
• Attending all staff meetings, training and other functions as directed by the Chief Executive Officer or Head of Customer Success
• Follow the instructions and directions of corporate staff such as HR, Accounts and Management regarding company policies and procedures

Requirements:

• Comprehensive knowledge of accounting procedures and principles
• Minimum of 12 months working in a 'Customer Facing' role
• Previous experience in supporting accounting or property management software (Strata Management or Facilities Management experience will be held in high regard)
• Ability to read and understand Financial Reports
• Can understand and can provide professional, friendly, and polite customer service through a number of channels
• Proven Time Management skills with the ability to prioritise workload
• Proven problem solving and critical thinking skills
• Strong ability to learn things quickly, especially new software and technologies
• High level of accuracy and efficiency
• Exceptional verbal and written communication skills
• 12 months of working in a helpdesk or an application support environment is advantageous but not mandatory

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth. Genuinely caring Leadership Team Competitive salary package Company-provided full set-up for desktop/laptop with a back-up internet HMO on the first day of hire 15 Vacation Leaves and 5 Sick Leaves Annual Performance Reviews Unlimited Employee Referral Incentives Employee Loan Facilities Social Clubs and Interest Workshops Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance. Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

About Boomering: Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga. Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success. Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference. Future-proof your career and pursue your passion with Boomering!