Customer Service Manager/ Business Support Officer - Remote Eligible

Customer Service Manager / Business Support Officer

This is a remote position. Position Title: Customer Service Manager / Business Support Officer Work Set-up: WFH Schedule: 7am – 4pm PHT Salary: Php50,000- Php60,000 Holidays: VIC AU Holidays

We are looking for a skilled and customer-focused Customer Service Manager / Business Support Officer to join our team. This role is key to ensuring the efficient coordination of services, matching clients with the right support workers, and delivering exceptional customer service. You will play a pivotal role in managing service bookings, building strong relationships, and contributing to operational, marketing, and strategic goals. The right candidate will be highly organized, an excellent communicator, and capable of balancing client service needs with operational priorities. This is an exciting opportunity to work in a collaborative, fast-paced environment where your contributions make a direct impact on client satisfaction and service delivery outcomes.

Your Responsibilities as a Customer Service Manager / Business Support Officer:

• Customer Service
• Manage service bookings, matching support workers to client needs, and overseeing services from booking through completion.
• Carry out reverse marketing to increase service booking hours for under-utilised support workers.
• Maintain effective communication with clients, provider agencies, community groups, and other stakeholders.
• Provide high-quality customer service and resolve complex service issues.
• Identify service risks and work with the team to prevent fall overs.
• Conduct welfare checks and maintain strong client engagement.
• Operational Expertise
• Research, prepare, and deliver training sessions for staff.
• Develop strategies to achieve and exceed targets.
• Gather and analyse labour market data to improve service delivery.
• Manage accurate records and ensure contractual compliance.
• Support recruitment and onboarding of support workers.
• Provide tailored guidance to workers for improved client service and job performance.
• Sales & Marketing
• Build and maintain relationships with labour market stakeholders.
• Promote TSGA services to clients, provider agencies, and potential partners.
• Identify and create opportunities for sustainable employment for workers.
• Teamwork
• Collaborate with service consultants to prevent fall overs.
• Mentor and coach colleagues where possible.
• Foster team performance and morale through effective communication and cooperation.
• Self-Management
• Adhere to company policies, procedures, and values.
• Maintain accurate scheduling and record keeping.
• Complete professional development and apply new skills.
• Maintain workplace security and report risks or potential fraud.

Qualifications as a Customer Service Manager / Business Support Officer:

• At least 3 years proven experience as CSM/ Business Support Officer or similar role.
• Experience working with international clients and multinational firms is highly desired.
• Above average English communication skills, both spoken and written is required.
• Proven ability to lead teams, coach, develop, etc.
• Strong interpersonal, communication, and analytical skills.
• Proficiency in MS Office, email, internet, and database systems.
• Ability to prioritise tasks, meet deadlines, and achieve results.
• Experience working with clients from diverse backgrounds, including those with disabilities or special needs.

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding, and stimulating environment where work-life balance meets a commitment to foster growth.

• Genuinely caring Leadership Team

• Competitive salary package

• Company-provided full set-up for desktop/laptop with a back-up internet

• HMO on the first day of hire

• 15 Vacation Leaves and 5 Sick Leaves

• Annual Performance Reviews

• Unlimited Employee Referral Incentives

• Employee Loan Facilities

• Social Clubs and Interest Workshops

• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.

• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

About Boomering: Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga. Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success. Providing equal opportunities and a collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference. Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.