Account Manager - Palma De Mallorca

Account Manager

Booking.com is looking for an Account Manager with travel or hotel sales background to join our team in Palma de Mallorca on a permanent basis. Please attach CV and any additional documentation in English language. We are looking for native/fluent level Spanish with the legal right to work in Spain. If you do not have the legal right to work in Spain your application will not be considered!

All relevant candidates will be asked to complete an online sales assessment - please check your email (including junk/spam folders) for the link.

You must be available to travel up to 50% of your time across Mallorca and the Balearic islands regions with a full driver's license. Additionally we are a hybrid business with two days based in our Palma office.

Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building positive relationships? Can you help Booking.com's partners grow their business by providing them with analysis, growth opportunities and new products and services? If your answer is "yes", you might have the determination to be our next contract Account Manager - joining our Partner Services team in our Valencia, Spain office.

Role Description

You will be supporting the Local Partner Services team in Palma de Mallorca. You will be responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com's customers.

Key Responsibilities

• Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business;
• Responsible for maintaining a strong relationship with the accommodation partners (i.e. visiting accommodations, contacting on regular basis);
• Acting on leads, partner feedback and information on competitor activity;
• Able to translate statistics and insights about Booking.com's competitors as well as local market knowledge into relevant actions;
• Responsible for providing trainings to accommodations about the online reservation systems;
• Partner events: support in organizing Booking.com events and webinars, as well as participating in external events and trade fairs representing the company.

Role Qualifications and Requirements

• Significant experience in a relevant hotel or travel account management/sales/business development function
• Proficient in spoken and written English and Spanish
• Affinity or experience within e-commerce and/or travel industry
• Proactive with a sense of responsibility and can work independently
• Accurate, strong analytical skills and an eye for detail
• A team player, self-motivated, flexible and open to change
• Driver's license
• Availability to travel up to 50% of your time, with two days based in our office

Requirements of Special Knowledge/Skills

• Solution oriented and result driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Good communication and analytical skills
• Ability to multi-task & flexible attitude
• Commercially driven attitude
• Broad Job Knowledge (3 - 5 years)
• Objection handling
• Ideally educated to Degree level or equivalent experience

Benefits & Perks: Global Impact, Personal Relevance

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer—all the messy, beautiful, and joyful bits—on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits that can be found here.

Inclusion at Booking.com

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

Career Development Opportunities

• Learn more about Your Career Journey here.
• Become a Mentee and benefit from a mentoring relationship with a more experienced person to help you identify and achieve your professional and personal development goals.
• Explore the Development Toolkit

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.