Customer Service Manager

Customer Service Manager

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like COLORBOND® steel that inspire and protect everything from hospitals to bridges and stadiums.

Job Description

BlueScope Distribution is looking for a Customer Service Manager to join the Customer Service team based in Eagle Farm. BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

Leading the Trade Coast Customer Service Officers, Programmers and Estimating teams; you will play a vital part in developing our people, strengthening their capability and capacity to meet evolving requirements. Equally you will ensure our customers and key accounts receive consistent service while managing supply excellence within the Brisbane market.

As a valued member of our collaborative leadership team for Trade Coast, you will have the opportunity to apply your expertise and further your professional growth within this pivotal leadership position.

What Will You Do?

Providing leadership and driving team performance to deliver the business and customer service strategy, you will:

• be responsible for all customers in the sales district including sales execution, fulfilment execution and service excellence
• guide and coach team members, setting clear measurable goals and activities to aligned with the business strategy and goals
• mentor team members to achieve enhanced capability and support their professional development
• act as the contact for key customers for all supply and purchasing matters
• work closely with other internal teams such as sales, operations and business development to design suitable product and service offers aligned to customer needs and business capability
• enhance the customer experience through improvement plans, CRM management, ongoing customer reviews and suitable inventory management

More About You

You have gained your experience in customer service, sales, account management or supply chain function where you have led others within a B2B environment. In addition, you will bring:

• success in developing others which saw their professional growth and enhanced overall team performance
• demonstrated success in cultivating highly collaborative team cultures
• proficiency in using data and analytics to evaluate performance and identify strategic opportunities
• expertise in managing and championing key business accounts to ensure long-term success
• market-facing experience where you refined your customer or supplier relationship management skills
• experience using SAP and Amazon Phone System is highly desirable

Why BlueScope

As we're creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you'll:

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other's safety and wellbeing.
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope, we offer work-life flexibility through our B-flex program. We're committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

Bring your energy and make your mark, as, together, we drive Our Purpose: "We create and inspire smart solutions in steel, to strengthen communities for the future."