Customer Success Program Coordinator - Remote Eligible

Customer Success Program Coordinator

As a Customer Success Program Coordinator, you will support strategic initiatives that enhance customer success and service delivery for a global technology client. You will work closely with business leads to coordinate skilling programs, organize community engagement activities, and manage internal communications and presentation materials. This position is ideal for a motivated self-starter who enjoys collaborating across teams, managing multiple priorities, and contributing to strategic execution. The role offers full remote flexibility and exposure to enterprise-level systems and programs that shape how customer support teams operate worldwide.

Responsibilities

1. Support execution of customer success and service management strategies.
2. Prepare and manage presentation decks, meeting materials, and reports for internal sessions.
3. Schedule, coordinate, and facilitate virtual meetings and community engagement events.
4. Collaborate cross-functionally with team members across time zones to ensure consistent communication and task follow-through.
5. Assist leadership with role strategy planning, talent initiatives, and process improvement documentation.
6. Maintain team SharePoint sites, communication channels, and shared resources to ensure information accuracy and accessibility.
7. Track milestones and deliverables, ensuring projects meet deadlines and quality expectations.
8. Contribute to ongoing improvement of operational workflows and documentation standards.

Required Qualifications

• 0–2 years of experience in program coordination, project support, or operations within a corporate or enterprise setting.
• Demonstrated proficiency with enterprise collaboration tools such as Teams, SharePoint, and Outlook (or similar).
• Ability to manage multiple priorities with minimal supervision and high attention to detail.
• Excellent written and verbal communication skills for virtual collaboration.
• Strong organizational and time-management skills, with the ability to meet tight deadlines.
• Familiarity with large-scale business processes or customer success operations.

Preferred Qualifications

• Prior experience working with or supporting enterprise technology environments or vendor programs.
• Familiarity with customer success, service management, or program delivery functions.
• Experience creating professional presentations and summaries for executive audiences.
• Exposure to talent management, skilling, or workforce enablement programs.
• Comfortable collaborating with distributed global teams and adapting to shifting priorities.

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic-based ranges for Washington state: $36/hr. The final salary/wage and job title for this opening will be based on the selected candidate's qualifications and experience and may fall outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to recruiting@bpcs.com.

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Remote