System Administrator - IT Support

System Administrator

Blue Matter is a strategic consulting firm serving the life sciences industry, bringing original ideas and a meaningful impact to clients across pharma and biotech. Founded in 2012, we operate globally with teams across North America, Europe, and India.

We're seeking a hands-on System Administrator to support and mature Blue Matter's IT environment in India. You'll administer both Google Workspace and Microsoft 365, manage cloud and endpoint services, and troubleshoot hardware for a mixed Windows/macOS fleet. This role partners closely with Security and Enterprise Applications to deliver a reliable, secure, and user-friendly technology experience.

Location: Pune or Gurgaon, India (Onsite)

Team: IT & Security

What You'll Do

• Google Workspace administration: User / group / OU management; security, Gmail, Drive/Shared Drives, Calendar, and device policies in the Admin Console; identity and SSO integrations where applicable.
• Microsoft 365 & Azure AD (Entra ID): User / license management; Exchange Online, SharePoint, OneDrive; Azure AD conditional access; basic PowerShell for automation.
• Endpoint & mobility: Intune / Endpoint Manager (and/or equivalent MDM) for Windows and macOS; software packaging, update rings, device compliance, disk encryption.
• Hardware support: Diagnose and resolve laptop, dock, display, printer, and peripheral issues; coordinate vendor repairs and RMA; maintain spares and asset inventory.
• Network fundamentals: Support office Wi-Fi/LAN (basic switch/AP troubleshooting), VPN client configuration, and DNS/DHCP basics (escalate to network partners as needed).
• Cloud & SaaS administration: Provision and support core SaaS (e.g., collaboration, project tools); manage SSO, MFA, and least-privilege access; assist with backups and retention.
• Security & compliance: Implement hardening baselines, patching, and endpoint protection; respond to alerts; support audits and evidence collection alongside Security.
• Automation & documentation: Build light automations (PowerShell, bash, Google Apps Script) and maintain playbooks, diagrams, and KB articles for repeatable operations.
• Customer service: Provide timely L1/L2 support, including new-hire onboarding, desk setups, and executive support; maintain high CSAT.

What You'll Bring

• Experience: 3–6 years in IT systems administration supporting both Google Workspace and Microsoft 365 in a multi-site environment.
• Technical depth: Google Admin Console (users/groups/OU, security, Drive, Gmail, devices). Microsoft 365 + Azure AD/Entra (Exchange Online, SharePoint/OneDrive, Conditional Access, basic PowerShell). Intune/Endpoint Manager (Windows/macOS), JAMF or equivalent MDM a plus. Solid hardware troubleshooting for laptops/peripherals; imaging/provisioning experience. Core networking (TCP/IP, VLANs, VPN, Wi-Fi) fundamentals.
• Security mindset: MFA, SSO, least-privilege, patching, disk encryption, EDR/antivirus; familiarity with incident response workflows.
• Soft skills: Clear communication, service orientation, and the ability to work independently onsite while collaborating with global colleagues.

Why Blue Matter

Work with a mission-driven consulting firm at the intersection of life sciences and strategy, recognized for impactful client work and a people-first culture. Join a growing India presence—including in Pune—aligned with our global teams and recent expansion of analytics and insights capabilities.

Work arrangement: Onsite, Pune office (with occasional off-hours support for global incidents/maintenance windows). Employment type: Full-time. Equipment: Company-issued laptop and necessary peripherals provided.