Claims Customer Service Supervisor 11:30 - 8:00 (PB)

Claims And Customer Service Supervisor

Oversees an area responsible for claims, appeals, and/or customer service to ensure departmental performance guarantees are met.

Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours 11:30am-8pm. It may be necessary, given the business need to work occasional overtime. You will be required to travel between buildings. This role is located at on site only 4101 Percival Road, Columbia SC.

What You'll Do:

• Ensure prompt and accurate settlement of claims, appeals, and/or customer service inquiries. Coordinates with other areas while establishing and maintaining excellent customer relations.
• Analyze problems and concerns to make effective decisions that provide positive solutions. Make recommendations for process improvements and efficiencies for the department.
• Serves as a liaison for internal and external customers. Ensures the timely and accurate resolution of any issues and/or provides necessary training to staff as needed or requested.

To Qualify for This Position, You'll Need the Following:

• Required Education: Bachelor's degree
• Degree Equivalency: 4 years job related work experience OR Associate's and 2 years job years job related experience.
• Required Work Experience: 2-years of claims/appeals, customer service, or call center experience
• Required Skills and Abilities: Strong analytical, organizational, and judgment skills. Excellent customer service skills. Ability to persuade, negotiate or influence. Strong oral and written communication skills. Strong spelling, punctuation, and grammar skills. Demonstrated leadership ability. Microsoft office proficient.

Our Comprehensive Benefits Package Includes the Following:

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.