Customer Experience Support | Prácticas

Join Our Exciting Mission at Blue Banana Brand

Blue Banana Brand believes that people are the heart of our development as a brand. Our goal is to attract the best talent to continue growing in this limitless project, where we work to empower the new generations to make their lives an adventure. Our mission invites us to connect with our consumer in a meaningful way, through the creation of content, inspiring stories, and iconic high-quality, environmentally responsible products.

We are not just a brand, WE ARE A LIFESTYLE! And we want to influence the world positively.

Do you identify with our passion and purpose? If so, keep reading and discover how you can be part of this exciting mission.

Your contribution to Blue Banana Brand will be exceptional if you develop these functions:

What will be your contributions?

As a Customer Support, your mission will be to support the Customer Experience department. Manage various customer service channels such as web chat, telephone support, email, and our CRM tool. We expect many proposals and initiatives from you that will help us improve and standardize our current processes. We will rely on you to satisfy our customers and we will provide all the necessary tools so you can achieve all your objectives within the team.

These will be some of your functions:

• Management of incidents.
• Resolution of customer doubts.
• Management of changes and returns.
• Processing of refunds.
• Contact with the transport agency.
• Contact with the warehouse.
• Telephone support.
• Web chat support.
• Control of shipment tracking.

And… what will make you succeed with us?

• Valuable experience in customer service and contact areas.
• Ability to perform an internship agreement with your university or interest in doing so with our partner company.
• Availability.
• Desire to continue collaborating after the internship period, we want you to stay with us!
• Residence in Madrid.
• Great organizational capacity and goal orientation.
• Good attitude, eagerness to learn and grow professionally.
• Valuable knowledge of Gorgias (or similar CRM), Reveni, and Shopify.
• Experience in Retail.
• Willingness to collaborate in different areas and functions.
• Ability to self-control and resolve conflicts.
• Good level of English (fundamental).

What do you earn by joining us? Here are our benefits!

Style X: Access all our products with a 50% discount from the first day and enjoy gift vouchers per season. The best thing? You can also share a 20% discount with your loved ones.

Flexibility and conciliation: At blue banana, we understand that times change. With a hybrid model of 40% teleworking weekly and in summer periods, flexibility in entry and exit. Also, the day of your birthday is to enjoy it, you will have it off!

Evolve with us: At blue banana, people are the center. Each person lives their own professional journey, with constant feedback, through our personalized Adventure Career Plan and continuous training.

Epic Teambuildings: We inspire new generations and our workers to make their lives an adventure with unique events and our blue banana expert talks, where you can listen and get inspiration from great professionals aligned with our brand.

Spirit Z: Join a project with a nonconformist team full of experience where you will feel surrounded by colleagues who support each other. Be part of an international project where every day you impact and add breaking the rules of the game.

Communication and 360º transparency: We love to listen and debate, working with passion and humility to surpass ourselves every day. You will feel part of the project with details of our growth shared in our Quarterlies and monthly summaries.

Cool offices: In addition to coffee and fruit always available, our offices have open spaces and relaxation areas. At blue banana, you will feel at home.

Be part of the change: Blue Banana is a certified B Corp company. That means we not only work to grow, but to do it generating a real positive impact on people and the planet.

Want to know us better?

• Visit our website or any of our stores.
• Follow our journeys from our YouTube channel and know the B-side of the adventure. Not everything is as beautiful as we paint it in our photos.
• If you have any questions, write to us. We are here to help.

Thank you for reading until here and welcome, adventurer!

Blue Banana Brand commits to gender equality and opportunities at all levels and for all workers, and guarantees diversity, equity, and inclusion in all its processes.

Blue Banana promotes a more sustainable future, designing and producing collections in a more responsible way. We work at all levels to ensure the minimum environmental and social impact of our products, complying with the benefits and incentives that we offer of sustainability and social responsibility.