Customer Success Manager - WE

Customer Success Manager - WE

Bloomreach is building the world's premier agentic platform for personalization. We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.

We're making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.

We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

We are currently expanding our Customer Success team, and we're looking for a new colleague as Customer Success Manager (CSM) for Western Europe. Could you be one of them?

• Help top e-commerce businesses boost their performance.
• Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.

Tasks and Responsibilities:

As a Customer Success Manager you will be expected to:

• Build long-term relationship with your clients
• Act as a trusted advisor & industry expert able to challenge the status quo
• The role of CSM is to act as a guardian for both, client & Bloomreach's Engagement Pillar.
• On the client side, the CSM's main role is to ensure that CDP Pillar delivers value to the client at every moment of the cooperation.
• As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that our CDP is fully aligned with their client's goals & strategy.
• On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.

What We Expect of the Candidate:

• 2-3 years of work experience. Ideally in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role.
• In-depth knowledge of business and business trends, and the ability to understand clients' business models extremely fast.
• Knowledge of e-commerce, marketing and the current trends in the industry.
• Experience of leading teams and projects or pursuing own business (ideally B2B).
• Familiarity with the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalization, campaign optimization, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modeling, prediction.
• Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
• Basic understanding of technology around marketing cloud solutions.
• Independence, self-organization, ability to navigate ambiguous situations.
• Native fluency in English.

Nice to Haves:

• Fluent in Danish
• Or fluent in any of the following; Dutch, Swedish, German