Customer Service Representative – Mon–fri (8:30 Am–4:30 PM) - Remote Eligible

Customer Experience Representative

We are looking for a Customer Experience Representative to join our growing team. As our Customer Experience Representative, you will be the first point of contact for our Poppy & Peonies customers, ensuring they have a positive and memorable experience with our brand. You will be responsible for answering inquiries, resolving issues, and providing support through various channels, from our emails to our live chat platform. This role is crucial in maintaining the high standards of customer service that we strive for.

This is a full-time opportunity with a working schedule from Monday to Friday from 8:30am to 4:30pm EST.

The Opportunity:

• Serving as customers' primary point of contact, ensuring all interactions are handled with care and professionalism.
• Responding to all customer inquiries via live chat (Tidio), email, and other communication channels.
• Providing accurate information about our products, policies, and services.
• Addressing customer concerns, resolving issues, and ensuring that our customers feel satisfied and valued.
• Troubleshooting our customers' orders via Shopify, Click Ship, and Loop.
• Collaborating closely with internal team members to ensure consistency and to address any escalated issues or special requests.
• Sharing insights and feedback with the internal team to continuously improve our customer experience.

What You Bring to the Table:

• Experience in a customer service or customer facing role within a DTC or ecommerce customer service environment.
• Strong communication skills and the ability to resolve or de-escalate challenging customer issues.
• Familiarity with live chat platforms and customer service software. We use Tidio (live chat) for our live chat.
• Familiarity with ecommerce tools such as Shopify, Click Ship, and Loop.
• A collaborative team player who can brainstorm with others.
• Flexibility and the ability to adapt to changing priorities on the go.
• A natural ability to remain patient, positive, and professional in all customer interactions.

Don't sweat it if you don't have everything listed above. We believe in growth and curiosity. If you have some of these qualities and are excited about this opportunity, then we want to hear from you!

Like Bloom, Poppy & Peonies is a proud equal opportunity workplace committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We're looking for motivated and compassionate people who can execute from the ground up and support the work that Poppy & Peonies believes in.

Poppy & Peonies is committed to developing an inclusive, barrier-free recruitment process and work environment. Please inform us if you require any accommodation, and we will work with you to meet your accessibility needs. Requests for any accessibility-related assistance can be made to niamh@buildwithbloom.com.