Customer Success Manager

Customer Success Manager

Do you want to take the next step in your career in customer relations? Blendow Group is in an exciting phase and is now looking for a new colleague to join our growing Customer Success team - a role for you who wants to develop, take responsibility and grow together with us.

Here you get the opportunity to be an important part of our work to create really good customer experiences - from the first meeting to long-term partnerships.

We at Blendow Group run some of Sweden's leading brands in law - such as Lexnova, Allt om Juridik, BG Institute, Dagens Juridik and Legal Career.

Through legal news reporting, training, digital services and advice, we help thousands of companies and lawyers to understand and use legal matters in everyday life.

With law at the core and innovation as the driving force, we are constantly developing new ways to make the legal system more accessible - for more. We meet committed colleagues, a strong team and a culture characterized by curiosity, responsibility and development.

In a growing company where your input makes a difference. You become a part of a team with a strong community, where we believe in learning, participation and personal responsibility. There are great opportunities to grow - both in the role and within the organization.

As a Customer Success Manager, you are the link between our customers and the business. You help new customers get started, make sure they get the most value from our services, and are there as support throughout the customer journey.

In the role, you will, among other things:

• Onboard new customers and give them a safe and inspiring start
• Follow up and support customers in their use of our services
• Keep in touch with existing customers and build strong, long-term relationships
• Collect feedback that contributes to the development of our products and processes
• Work with customer data and CRM to understand and improve the customer experience

You will be part of a committed team that collaborates closely, shares knowledge and supports each other in everyday life. The role is suitable for you who wants to develop in both customer relations and business understanding - in a company with a strong forward momentum.

We believe that you are a person who thrives on many contacts, likes to solve problems and has a genuine interest in understanding customers' needs. You may have a few years of experience in customer-facing roles such as customer support, sales or Customer Success - but the most important thing is your willingness to grow and learn more.

We believe that you:

• Have experience working closely with customers, preferably within B2B
• Have good communicative skills and like to create relationships
• Thrive in a varied role where you can take responsibility and think independently
• Are curious to develop within Customer Success and contribute to the team's work
• Have worked in any CRM system (e.g. Salesforce) or want to learn

It is a plus if you have experience with digital services, training or subscription models - but it is not a requirement. An interest in law or LegalTech is of course also welcome!

The position is a full-time job located at Blendow Group's fine newly renovated office on Humlegårdsgatan in central Stockholm. We start from the office as a workplace but see hybrid work as a natural possibility with a strong focus on freedom under responsibility. You connect with a really positive bunch of ambitious colleagues who have fun and work with passion for what they are passionate about.

• Permanent employment
• Salary according to agreement
• Health insurance contribution
• Advance vacation
• Opportunity to be part of a passionate and energetic team where you get great personal ownership

Application deadline: as soon as possible since we interview candidates on an ongoing basis

Do you have any questions about the position or the process? Contact Sarah Berlin at sarah.berlin@blendow.se or filippa.moller@blendow.se.

We look forward to your application!