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Customer Support Agent (bilingual – Arabic & English)
Provide bilingual support to ensure high customer satisfaction and issue resolution
Kuwait City, Capital Governorate, Kuwait
Junior
5 days ago
Bleems
An online platform specializing in gift deliveries, offering a wide range of products such as flowers, chocolates, and cakes.
1 Similar Job at Bleems
Bilingual Customer Support Agent
We are seeking a bilingual Customer Support Agent to join our team. The ideal candidate will handle customer inquiries via email and WhatsApp, using Zendesk as the main support platform. You will be the first point of contact for customers, ensuring smooth communication, quick resolutions, and a high-quality support experience.
Key Responsibilities
- Respond to customer inquiries promptly via email and WhatsApp.
- Troubleshoot and resolve product-related issues or escalate them to the technical team.
- Manage and track tickets through Zendesk.
- Create and maintain a knowledge base, canned responses, and FAQs.
- Collect customer feedback and report recurring issues to management.
- Ensure customer satisfaction through empathetic, solution-driven communication.
Requirements
- Fluent in Arabic & English (written and spoken).
- 1–3 years of experience in customer support (SaaS or tech product experience is a plus).
- Familiarity with Zendesk or similar helpdesk/ticketing systems.
- Excellent communication, problem-solving, and multitasking skills.
- Comfortable working in a fast-paced and technology-driven environment.
Customer Support Agent (bilingual – Arabic & English)
Kuwait City, Capital Governorate, Kuwait
Customer Success
About Bleems
An online platform specializing in gift deliveries, offering a wide range of products such as flowers, chocolates, and cakes.