Technical Support

Technical Support

Job Type: Contract to Hire

Date Opened: 22/09/2025

Industry: Technology

Province: Karnataka

City: Bangalore North

Postal Code: 560001

Country: India

Job Description

Job Role: Technical Support

Education: Bachelor's or master's degree in engineering, IT, or Business Management.

Experience: 5-8 years

Must have skill: 5+ years of experience in handling T3 technical support in Windows OS, O365 and M365 Apps. Windows Reimage (device enrollment) configuring work profiles Microsoft Azure AD and Groups Windows recovery and repair via CMD advanced diagnostics mode Device encryption (Bitlocker device encryption) Crash plan backup Sw Installations/uninstallations O365 and M365 Apps Onedrive online and Sharepoint Joining machines over Azure AD Windows Registry Working with Group Policies RDP Wired and Wireless Authentication. Strong Windows 11 (Desktop side) troubleshooting skills along with in-depth knowledge of Intune Good expertise with M365 applications including sharepoint and Onedrive Antivirus Enterprise Sound knowledge and experience in Microsoft Office suite troubleshooting

Good to have skill: Sound knowledge and experience in Microsoft Office suite troubleshooting

Locations: Bangalore

Roles & Responsibilities: Taking ownership of customer issues escalated from L2 team and seeing problem through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Professional and structured escalation approach of unresolved issues with vendor teams and internal teams. Maintenance of the system within the domain network Installation and deployment of OS and configuring the system. Familiar with ITIL – ServiceNow for Incident Management.

Notice Period: Immediate

Mode of Work: Hybrid

Mode of interview: Virtual

Shift Timings: General