Customer Service Representative

Job Posting

Job Information

Job Type: Permanent

Date Opened: 21/05/2026

Industry: Communications

Province: Maharashtra

City: Mumbai

Postal Code: 400004

Country: India

Job Description

Job Title: International Voice Process Qualification: Any Graduate Experience: 1 - 3 Years Must Have Skills: Excellent Comms. Good to Have Skills: Roles and Responsibilities:

• Handle vendor calls and emails (both Inbound and Outbound) to resolve customer inquiries, queries and concerns using available claims information
• Handle customer complaint and escalations by providing explanations and taking necessary steps
• Follow the defined standard operating procedure and guidelines to provide accurate information to the callers
• Find alternate solutions by researching and exploring information using available resources
• Identify and escalating unresolved issues and keeping supervisors in loop
• Maintaining call logs with adequate details of the call and the caller
• Ability to work on data for various reporting and analysis

Location: Mumbai

CTC Range: 5.30 (lakh per annum)

Notice period: Immediate Joiners

Shift Timings: Night Shift

Mode of Interview: Virtual

Mode of Work: WFO Mode of Hire: Permanent

Note: NA