Customer Service Representative

Customer Service Representative

Job Type: Permanent

Date Opened: 04/09/2025

Industry: ITES / BPO

Province: Karnataka

City: Bangalore North

Postal Code: 560001

Country: India

Job Description

Job Title: Customer Service Representative

Qualification: Any Graduate and Above

Relevant Experience: 1 – 4 Years

Must Have Skills:

• Experience in a customer service role (Voice and blended)
• Excellent verbal and written communication skills
• Strong problem-solving skills and the ability to think on your feet
• Proficiency with CRM systems and customer service tools
• Good typing speed and accuracy for chat/email-based interactions
• High level of empathy, patience, and professionalism when handling customers
• Ability to work in a fast-paced, team-oriented environment
• Basic computer literacy and familiarity with MS Office (Excel, Word, Outlook)
• Strong time management and organizational skills

Good Have Skills:

• Handling customers
• Proficiency with CRM systems and customer service tools

Roles and Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
• Maintain a deep understanding of products/services to provide accurate information to customers
• Document customer interactions, transactions, comments, and complaints in the CRM system
• Identify and escalate priority issues to the appropriate team or supervisor
• Follow communication procedures, guidelines, and policies
• Process orders, forms, applications, and requests efficiently
• Collaborate with internal teams (sales, logistics, technical support, etc.) to ensure a seamless customer experience
• Contribute to team effort by achieving individual and team performance goals
• Provide feedback on the efficiency of the customer service process

Location: Bangalore

CTC Range: 3.5 – 6 LPA (Lakhs Per Annum)

Notice Period: Immediate

Mode of Interview: Virtual

Shift Timing: General Shift

Mode of Work: Work From Office