Help Desk
BlackStone eIT
Help Desk Professional
Join BlackStone eIT as a Help Desk professional and become an integral part of our dedicated IT support team. In this role, you will be responsible for delivering exceptional technical assistance to our clients and staff, ensuring that their IT-related issues are resolved effectively and efficiently. Your role will be crucial in maintaining optimal functionality across our technological infrastructure.
Key Responsibilities
- Respond to help desk inquiries promptly through various channels, including phone, email, and chat.
- Troubleshoot and resolve hardware, software, and networking issues while maintaining a high standard of customer service.
- Create, update, and manage support tickets in the ticketing system to ensure all requests are tracked and addressed.
- Assist in the deployment, configuration, and maintenance of IT equipment and software.
- Guide and educate users on the effective use of relevant applications and systems.
- Collaborate with other IT professionals to escalate and resolve complex technical problems.
- Monitor the status of support tickets to provide timely updates to users.
- Stay informed about new technologies and updates to better serve the organization.