Analyst, Client Services - Mexico City

Analyst, Latin America Business Operations

At BlackRock, we help investors build better financial futures. The Latin America Business Operations team is part of Global Accounting and Product Services (GAAPS), a core function within global Technology & Operations. The team provides a fully integrated service platform for BlackRock in Latin America, emphasizing client service, risk management, and platform scalability. Our responsibilities span end-to-end operational functions required to support local and international Mutual Funds, SMAs, Alternatives, and ETFs, and clients. The team works closely with Regional and Global business functions and senior leadership to deliver on operating priorities which proactively align with commercial and business strategies.

We are hiring multiple Analysts to join our Latin America Business Operations team in Mexico City. These roles will support two complementary teams—Client Services and Local Product Services. This hybrid posting reflects a unified search process for candidates interested in either function, both of which are critical to delivering operational excellence, product oversight, and client satisfaction across the region.

For the Client Service team:

• The role serves as the primary client contact for managing the daily operational lifecycle of portfolios, ensuring timely responses to inquiries, resolving incidents related to payments, dealings, and other transactions, and maintaining strong client relationships through proactive engagement.
• Responsibilities include coordinating contractual negotiations, overseeing external service providers, facilitating compliance processes such as KYC and AML, and monitoring performance through KPIs.
• Expectations over time will include opportunities to drive scale creation through process improvement, aligning regional practices with global standards, and collaborating with internal and external partners to deliver a best-in-class client experience.

For the Local Product Services team:

• The position oversees the trade lifecycle, ensuring accurate and timely confirmations, settlements, and reconciliations in coordination with custodians, brokers, and distributors. It includes managing mirror transactions, activating contingency protocols when necessary, and resolving discrepancies to maintain business continuity.
• The Analyst role will coordinate onboarding processes for local banks and brokers, maintain trading agreements, and manage third-party provider relationships for required account statements, tax documentation, SWIFT messaging, and fee approvals.
• The role also encompasses supporting audits and regulatory reviews by coordinating documentation requirements and walkthroughs that illustrate effective operational controls.

As an Analyst, you will have opportunities to develop a detailed understanding of the firm's operating platform and contribute to projects for new or existing services. Additionally, you will explore avenues for innovation by automating workflows and implementing AI and RPA capabilities. These actions can help reduce risk, streamline resource-intensive processes, and promote scalability.

Qualifications:

• A bachelor's degree in finance, economics, accounting, business administration, computer science, or a related field is required, along with at least one year of experience in financial services, preferably in asset management, trade operations, or client service.
• Candidates should have a solid understanding of capital markets, local regulatory frameworks, as well as proficiency in English and Spanish.
• Technical skills in Microsoft Office and data visualization tools are essential, while familiarity with Python, VBA, and Aladdin is an advantage.
• The ideal candidate demonstrates strong communication and interpersonal skills, attention to detail, and the ability to perform effectively under pressure in a fast-paced environment.
• A proactive, inclusive, and collaborative approach is key.
• Certification in "Figura 3" is desirable.

What We Offer:

• An inclusive and dynamic work environment that values diverse perspectives and fosters professional growth. This role offers opportunities to work on impactful projects with global teams, continuous learning, and career development.

Our benefits:

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model:

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.