Skillbridge Extern - Customer Experience Operations - Remote Eligible

SkillBridge Externship Opportunity

We're proud to offer a SkillBridge externship exclusively for transitioning service members looking to explore a career in Operations, Order Management, or Customer Experience in a fast-paced, consumer-facing business environment. This learning-focused opportunity is designed to provide hands-on exposure to the inner workings of order flow, fulfillment systems, and customer lifecycle management—while helping you build foundational business skills for your post-military career. As a SkillBridge Extern on our Customer Experience Operations Team, you'll be embedded in the behind-the-scenes engine that ensures every order gets where it needs to go—and every customer gets the BRCC experience they expect. You'll learn how we monitor order health, coordinate cross-functionally, escalate time-sensitive issues, and maintain clear and professional customer communication.

Key Responsibilities

• Shadow team members to understand how we monitor and manage 500+ weekly orders
• Learn to identify and support resolution of common issues: returns, backorders, system errors, and order flow blocks
• Gain familiarity with tools such as NetSuite, Shopify, and other backend platforms that drive order fulfillment

Escalation & Issue Triage

• Observe how our team handles high-risk orders and suspected fraud
• Learn when and how to escalate technical, financial, or fulfillment issues across internal teams
• Practice clear, concise communication under pressure

Customer Communication Support

• Assist with drafting outreach communications to notify customers about delays, updates, or resolution timelines
• Learn how our team applies the BRCC brand voice in written and verbal interactions
• Observe and assist with professional, empathetic communication in customer-facing moments

Reporting & Documentation

• Help gather and interpret data on order health, ticket trends, or error frequency
• Support documentation of SOPs for emerging issues and system updates
• Contribute ideas and insights into how processes could be made smoother or more scalable

Ideal Candidate Profile

• Curious about backend operations, ecommerce fulfillment, or customer experience
• Strong communicators who can stay clear, calm, and solution-oriented
• Process-minded, organized, and eager to learn how systems connect in the private sector
• Open to feedback and confident navigating changing priorities

Education and Skill Requirements

• Comfort with spreadsheets and data organization (Excel knowledge is a plus)
• Ability to stay composed and professional under time pressure
• Meticulous attention to detail and follow-through
• Willingness to learn new tools, ask questions, and adapt to evolving workflows

Position Type/Expected Hours of Work/Physical Requirements

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required.
• Ability to uphold the stress of traveling.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.