Senior Account Manager/ Senior Kundenmanager - BerlinBerlin

Senior Account Manager/ Senior Kundenmanager - Berlin

As a Senior Account Manager (m/w/d) you are responsible for a portfolio of high-level corporate clients. You develop and maintain long-term customer relationships, identify growth potentials, and implement targeted strategies to maximize revenue. You work closely with internal teams to ensure excellent service and position Blacklane as the first choice for premium mobility solutions.

Your Tasks

• Primary contact for corporate clients, building and maintaining long-term business relationships
• Development and implementation of strategic customer plans to increase revenue
• Identification of cross- and upselling potentials for our sustainable mobility solutions, including the Electric Class
• Close collaboration with sales, marketing, and operations teams to optimally meet customer needs
• Monitoring of performance metrics and ensuring compliance with or exceeding SLAs
• Representation of Blacklane at industry events, conferences, and client appointments
• Continuous monitoring of market trends and customer priorities, particularly in the area of sustainable and technology-driven mobility solutions
• Transmission of customer feedback to internal teams to improve our services and products

Your Profile

• Several years of experience in key account or senior account management, ideally in the field of mobility, premium services, or technology
• Ability to manage complex projects and work with internal and external stakeholders
• Strong analytical skills and data-driven decision-making
• High motivation, assertiveness, and solution-oriented mindset
• Experience with CRM systems, preferably Salesforce
• Fluent in German and very good English

Your first year at Blacklane:

This is what your journey at Blacklane could look like:

After 3 months:

• You fully immerse yourself in the company and your role → onboarding, getting to know the most important stakeholders, and making your first active contributions.

After 6 months:

• You gain confidence in your role → you take on central tasks independently and achieve measurable successes for your team and the company.
• You take on responsibility for projects and work cross-departmentally on initiatives that have a visible impact.

After 12 months:

You expand your impact and further develop your expertise or leadership potential.

The Blacklane Application Process (Duration: approx. 6 weeks)

1. We Review Your Application:
• Your resume and documents are reviewed by our Talent Acquisition Team and the Hiring Manager.
2. Talent Acquisition Interview:
• A first, short conversation to ensure that the role excites you and matches your interests and skills.
3. Second Round:
• Case Study / Technical Interviews / Peer Interview / Stakeholder Interview
• Detailed analysis of your previous experiences and the specific requirements of the role, with a focus on alignment with Blacklane's goals and vision.
4. Third Round:
• Executive Interview and if necessary, we ask for references.
5. Offer Discussion:
• We celebrate YOU as a new member of the Blacklane crew!

About You

You will be successful in this role if:

• You put the customer at the center and drive things forward with passion.
• You think strategically, thrive in dynamic environments, and like to turn insights into concrete actions.
• You bring a growth mindset, see new challenges as opportunities, and are always ready to learn new skills.
• You are excited to work with a diverse, global team where your contribution has a real impact on the growth and success of Blacklane.

About Blacklane

Our mission is simple but compelling: We want to become the world's leading premium chauffeur service. With a presence in over 50 countries, we set new standards for first-class chauffeur services by focusing on reliability, innovation, and excellent service in every ride. We are also pioneers in sustainable mobility and continuously work to minimize our environmental footprint.

Our Company Culture:

Blacklane has grown from a Berlin two-person startup to a global company with over 300 employees from 54+ nations. We focus on togetherness, inclusion, innovation, and collaboration to create an inspiring work environment.

Some of our Employee Resource Groups (ERGs) that promote exchange and community:

• LGBTQIA+ Network - Advocates for inclusion and promotes allyship.
• Book Club - Encourages cultural exchange, critical thinking, and team engagement through shared reading.
• Blacklane Cares Leave - 8 paid hours per year for volunteering in a project of your choice.

We actively welcome and support employees in founding their own communities or joining existing ones.

Why Blacklane? Join Us on the Fast Track!

???? Fair Compensation & Shared Success → Competitive salaries + automatic participation in the Virtual Stock Options Plan (VSOP). Your shares grow transparently with.

???? Blacklane Mystery Rides → Receive a free chauffeur ride quarterly to experience and evaluate our service.

???? Learning & Development → Unlimited access to LinkedIn Learning & tailored learning programs for aspiring leaders.

????️ Culinary Highlights → Weekly freshly cooked office lunches to exchange with colleagues and strengthen cross-departmental connections.

????️ Your Health Matters → Access to Nilo Health (mental well-being) & WHOOP Fitness Trackers to support your well-being individually.

❤️ Social Responsibility → Miracle Flights - Learn more about our commitment to a better world.

???? Your Ideas Matter → Monthly C-Level Meeting where you can directly share ideas, feedback, and constructive criticism with the management.

???? Equal Opportunities → Diversity and inclusion are our top priorities. We welcome applications from people of all backgrounds.